Customer Service Representative - Collections

Posted 6 July by Amigo Loans Easy Apply Featured

Permanent, full time role, working 41.25 hours per week, including some Saturdays.

Amigo was started on a spare desk in the corner of a shared office in 2005, now we have grown to 280 people, serving over 300,000 borrowers and paying out over £1bn. Today, Amigo Loans is one of the UK’s most successful and innovative lenders. We have delivered staggering financial performance, a customer focused product and an award winning employee experience. We are now known as the number one loan provider for anyone who has been declined by their bank.

Amigo is a guarantor loan company with a simple idea - if your friends trust you, so will we.

Working at Amigo is not just a job, it’s a cause. We believe that good people should be able to borrow fairly, flexibly and affordably, no matter what a computer credit score says.

By keeping things simple, we make life easier. We focus on what’s important and nothing else, we solve real world problems, and we treat our customers, and each other, as we want to be treated.

Our Collections Teams are a vital part of our customer journey. We expect them to uphold our standards and share our values. If what we are doing at Amigo excites you then continue reading!

What you’ll do:

  • Have open and honest conversations with customers about their finances.

  • Confidently establish the best way to resolve customers’ arrears.

  • Have sole responsibility to make the right decisions when collecting payments - we expect you to treat the money as if it was your own.

  • Self manage your own client list and increasing case volumes.

  • Efficiently contact customers and manage your own time.

  • Have the confidence to ask the right questions in order to successfully collect payments.

  • Exceed collections targets set by your manager.

What you’ll need:

  • To be target driven and motivated to be the best.

  • Ambition, if you don’t see work as a fundamental part of your life this probably isn’t the job for you.

  • Grit, we have high expectations and you need the ability to stick at it.

  • Competitive nature, whatever you do you want to excel at it and are constantly looking at ways to improve.

  • Honesty, if you make a mistake, don’t cover it up or make excuses, admit it, learn from it and move on.

  • The hunger and drive to progress and develop your skills.

  • To be able to step out of your box and see the bigger picture.

  • Flexibility - Be happy to switch gears and adapt quickly to changing tasks, projects and business needs.

  • To articulate well with strong written and verbal English.

What we offer:

  • We give ownership, resources and responsibility to people and ask them to work hard and dedicate themselves to their role.

  • Amigo offer incredible benefits, however, we want you to work for us because you want to work for the best. Not the benefits.

By submitting your information to Amigo, you agree that we can hold, process and use the information you have submitted to contact you about the potential job vacancies that we have available. More information on how and when we will use your information can be found in our Privacy Policy on our Amigo careers page.

Required skills

  • Arrears
  • Collections
  • Customer Service
  • Negotiating
  • Objection Handling

Reference: 34472904

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