Our client is a leading provider of premium coffee, drinks and snack solutions, and they are seeking a Coffee Merchandiser to join their operations, covering sites in the central London area.
They are ideally seeking someone who is enthusiastic about providing the best customer service they can. The client is focused on premium office coffee solutions primarily in London, and they offer a range of innovative and premium machines to professional businesses across the City.
Reporting into the Team Leader, the Coffee Merchandiser will be responsible for restocking and cleaning coffee and other vending machines at customer sites in the London area. This includes the handling, merchandising and care of product, vehicle stocks and cash collection/recording, client liaison and quality matters in all areas. You will act as a brand ambassador for the company, making sure that the coffee and vending machines are working at the optimum level, and the client is enjoying using them.
You will become the face of the company to the client, and you need to be personable, professional and presentable at all time. You will also enjoy interacting positively with all clients.
This is a demanding job, looking after machines spread across different sites, and so a good level of fitness is needed.
Previous experience in the vending industry this would be beneficial but isn't essential for this role as full training can be provided.
Cleaning and restocking a range of premium coffee machines and vending machines.
Ensuring that company operating standards are met and maintained.
Ensuring that Client machine fill and clean requirements are met and maintained
Responsible for correct completion of route paperwork operation
Responsible for rectifying minor 1st line machine faults.
Responsible for the collection and return of machine cash to HO on a weekly basis.
Responsible for ordering your route stock on time and collecting at HO Stores.
Maintaining effective communication with Service Desk at HO and your Line Manager
Ensuring technical faults are notified to the Service Desk.
Ensuring calls received from the Service Desk are closed down promptly once attended to.
Liaison with Installers and Engineers on new machine installs.
Under direction of Supervisor, providing cover for colleagues' routes when deemed necessary.
Ensuring any areas of customer dissatisfaction brought to your attention are immediately notified to your Supervisor/Manager.
Ensuring company vehicles are kept clean and tidy.
Attending team meetings at suitable periods.
Attending training courses when necessary.
In return the business will offer you a generous basic salary of £22-24k and the chance to join a growing, young company with fresh ideas in the vending marketplace.
If you have experience in the catering, food service, or contract cleaning industry looking for an exciting new challenge please submit your CV now for consideration for this role.
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