CMS Lead Conservation Systems Support
At the National Trust we look after one of the world’s largest and most significant collections of fine and decorative arts, books, household objects and historic interiors - more than One Million objects at over 200 historic places - each with its own story that can move, teach and inspire our visitors.
Our Collections Management System (CMS) is a database which holds the inventory of the National Trust’s collection - it is used both to manage the collection and as a repository of information about the individual objects.
We are seeking an individual to be the national expert and champion for CMS, ensuring that it is managed effectively, provides relevant information to support decision making, and meets business needs.
This is an exciting time to join the National Trust, with of a new Head of Collections Management and a major upgrade of CMS planned. It will be full steam ahead when you join the team, and you’ll play a crucial role in the system’s success.What it's like to work here
We’re bigger than you think, we’re more complicated than we appear and we’re larger scale than you’d imagine. We’ve got passionate people in all our teams, and we’ve got so much more we want to achieve. We’re for ever, for everyone and we really mean that. We don’t want to stop at 5.5 million members and we want everyone to feel welcome and enjoy access to our places, so we need to reach new audiences in ways that are meaningful and relevant to them - without losing the hearts and minds of those that are already with us.
Heelis, the Central Office for the National Trust, houses approximately 700 staff from across the Trust’s directorates, including the Executive team and the Director General. The building was designed to be highly sustainable and has won a number of nationally-recognised awards; the open-plan offices and friendly social spaces help us to foster a truly collaborative working environment.What you'll be doing
You’ll be a key member of the central Conservation Information Team providing an expert service in systems support, data management, reporting and insights to ensure that we understand our conservation assets, their condition and significance, and invest in the right kind of conservation priorities. Our records tell the story of our collections and how we look after them for ever, for everyone.
You’ll take responsibility for the effective management of the CMS overseeing how the system will support the implementation of improvements to our Collections Management processes and procedures - and working towards a significant upgrade to the system.
You’ll work closely with the new Head of Collections Management, CMS users and external suppliers to identify changing business needs and appropriate system solutions.
You’ll lead on support and training for CMS via a central helpdesk function and a strong super-user network, act as a broker for system improvements, and support data owners to create and maintain high quality data ensuring that key business processes are properly identified and documented.Who we're looking for
You'll be an experienced systems manager, used to working with systems and data alongside IT processes. Ideally, you'll have worked in a similar organisation or in a museum/gallery; if not, you'll need to demonstrate an understanding of how this role might feed into the aims of the National Trust. It is essential that you possess great customer service skills because of the support/training aspects of the role.
To succeed in the role you will need to possess:
• Expert knowledge of collections management/inventory systems - and an understanding of the complexities of managing, developing and integrating collections management systems in a large organisation.
• Knowledge of industry and professional standards in collections management and of using CMS to improve business performance and ensure Museum Accreditation.
• A degree or equivalent qualification in Computer Science/ IT/ Conservation/ Heritage - or equivalent experience.
• The ability to think clearly and logically, assimilate requirements and deliver solutions on your own initiative.
• The ability to create and maintain accurate records, manage and manipulate data with appropriate attention to detail.
• Advanced IT skills in the use of Microsoft Office packages and relational databases, SQL and database reporting tools.
• Proven experience in setting up and maintaining collections management systems in a diverse and geographically-dispersed organisation.
• Experience of system management - including complex databases for large user groups.
• Knowledge or experience of system administration and configuration.
• Experience of developing information systems to meet business requirements.
• Experience of monitoring data standards and quality.
• Excellent people skills to enable you to provide high standards of customer care to users, together with the ability to work as part of a team, sharing ideas and learning - and excellent written and verbal communication skills tailored to the needs of the audience.
• Experience of managing user groups, organising and presenting at workshops/seminars.
Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).
Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.
Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.
All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!
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