Club Reservation Agent (French speaking)
£22,000 per annum (includes late shift & language premium) plus incentive
Hours: 2.00 pm to 10 pm, Monday to Friday (30 mins unpaid lunch)
Our client provides a holiday exchange network for timeshare owners and they are seeking a French speaking Club Reservation Agent.
Key Result Areas:
- Deliver levels of service to members consistent with company service and quality standards.
- Identify the holiday experience required by members.
- Offer holiday alternatives to members where necessary to achieve a booking.
- Promote membership benefits and exchange services.
- Process new membership enrolments and make contact amendments.
- Process all sales confirmations i.e. Exchange confirmations, Platinum sales, Gold sales, Getaways, membership renewals
- Meet and exceed individual call handling productivity targets.
- Document all calls as per the corporate standard.
- Promote travel products
Candidates must be able to demonstrate the following skills:
- Sales closing skills.
- High standard of customer service.
- Basic keyboard skills.
- Clear telephone manner.
- Attention to detail.
- Ability to enter notes on system clearly and concisely.
- Interpersonal skills.
- Ability to work on own initiative.
- The ability to speak French.
Headstart Employment is an Equal Opportunity Employer