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Club Reservation Agent (French or Spanish Speaking) - Raynes Park

Posted 8 March by Carlton Recruitment Easy Apply Featured Ended

Club Reservation Agent (French or Spanish Speaking)

Raynes Park

£19,000 - £22,000

An exciting opportunity has arisen for dynamic and enthusiastic candidates with language skills, who have the drive and passion to work at a busy holiday exchange network based in Raynes Park. As the Club Reservation Agent, you will be servicing incoming calls from members, identifying their holiday requirements and aligning availability to their preferences. If you love maximising sales opportunities and delivering high levels of customer services, apply now and join a team of energetic and hardworking professionals!

Standard working hours are 37.5 hours per week Monday to Friday, with shifts patterns of 8.30am - 4.00pm or 9.00am - 5.30pm (Spanish speaking team) and 2.00pm - 10.00pm (French speaking team).

Please note that salary depends on candidate’s language - Spanish (£19,000) or French (£22,000)

Key Responsibilities

  • Deliver levels of service to members consistent with company service and quality standards
  • Identify the holiday experience required by members
  • Offer holiday alternatives to members where necessary to achieve a booking
  • Promote the client’s membership benefits and Exchange services
  • Process new membership enrolments and make contact amendments
  • Process all sales confirmations i.e. Exchange confirmations, Platinum sales, Getaways, membership renewals and Gold sales
  • Meet and exceed individual call handling productivity targets
  • Document all calls as per the corporate standard
  • Promote travel products

Person Specification

Essential:

  • High standard of customer service
  • Skilled in closing sales
  • Basic keyboard skills
  • Clear telephone manner
  • Attention to detail
  • Ability to enter notes on system clearly and concisely
  • Excellent interpersonal skills
  • Self-motivated and able to work on own initiative
  • Good geographical knowledge

Desirable:

  • Experience in sales and call centre environments
  • Business level French or Spanish
  • Computer literacy
  • Travel background

Company Benefits

  • 20 days’ holiday, rising to 25 days within 5 years, plus bank holidays
  • Travel, restaurant and cinema discounts
  • National Employment Savings Trust (NEST) pension scheme
  • Life assurance
  • Free car parking
  • Free tea and coffee

Required skills

  • Customer Service
  • French
  • Sales
  • Spanish
  • Holiday Packages

Reference: 34634859

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