Cloud Support Engineer - Reading

Posted 6 September by Xact Placements Limited
Easy Apply Ending soon

Register and upload your CV to apply with just one click

Are you looking for a new exciting opportunity working as a Cloud Support Engineer to be based in Reading working for a well-established Managed Service Provider?

My Client are a MSP who have a number of sites across the UK support a number of businesses with their IT hosting and communications.

You will be responsible for receiving, handling and supporting the resolution of Incidents and Issues elevated by monitoring tools, customer initiated tickets and calls.

Main Duties of the Role

  • Receipting of tickets raised via portals/network monitoring systems
  • Assessing and prioritising incidents based on pre-determined definitions
  • Helpdesk Ticket Management
  • Regular monitoring of cloud systems and required escalation to meet the company’s current needs
  • Check backups/escalate failures - possible troubleshooting
  • Creating/using reporting macros
  • Analysing Reports to identify where operational needs are required
  • Monitoring device/sensor creation
  • To act as quality control function for the Service Desk - ensuring consistency and completeness of performance, identifying individual training needs.
  • Update and maintain any knowledge documentation on new processes and products, software and hardware support

Your Skills and Experience

  • A good standard of general education
  • Experience with VMware vSphere
  • Good working knowledge of Windows Servers
  • Brilliant communication skills


  • £28,000 - £35,000 per annum, depending on experience

Reference: 43943047

Bank or payment details should never be provided when applying for a job. For information on how to stay safe in your job search, visit SAFERjobs.

Report this job