Cloud Support Engineer - Cambridge

Posted 9 March by Schneider Electric

Permanent Contract

Schneider Electric Software

Schneider Electric is an innovative and trusted provider of software andservices that improve productivity and profitability for production, manufacturingand infrastructure industries. Our software solutions allow customers todeliver sustainable performance with flexibility and agility to addressevolving market requirements.

Why join us?

First and foremost is our open approach. It’s about providing anenvironment that encourages personal growth and recognizes and rewards success.Schneider Electric offers a clearly different employment experience than otherglobal organizations. We don’t place limits on what people can achieve.

We do this by:

  • Providing an exciting and challenging environment in a respected, highly successful and growing company where success is built by the people who work here
  • Being performance-oriented: developing, recognizing and rewarding a ‘can-do’ approach, great performance and personal achievement
  • Expecting colleagues to challenge each other and continuously seek opportunities to do things better
  • Valuing people who solve problems and thrive on challenges
  • Creating new opportunities for personal growth by supporting the training and development of our people
  • Working collaboratively with others to achieve shared success
  • Being open and transparent as an organization
  • Encouraging people to make a positive contribution and express their point of view without fear
  • Providing an environment in which people can shape their own career paths
  • Nurturing courageous people who want to make big things happen – and providing them the environment to do it
  • Manage a number of software deployment and projects
  • Gather client requirements and feedback, working with consultants and product managers to develop a project plan and ensure a viable implementation
  • Develop a trusted relationship with the customer through delivering their requirements
  • Oversee project team interactions coordinating project elements and communicating project progress, both internally and to customers
  • Plan transition of responsibility to support team once project delivery is complete
  • Work with senior technical staff to improve and mature deployment project management processes

Spiral Software

Spiral Software has a strong development focus, with over two thirds ofour staff in software development roles. We provide industry-leading technologyfor the process industries, focusing in particular on the oil andpetrochemicals sector.

We are committed to maintaining and building our technology lead makingsignificant investments into research and development each year. Our tools arethe established industry leader in crude oil selection and refinery modelling,allowing our clients to make optimal use of available feedstock whilemaximising safety and minimising environmental impact.

They play a business critical role for over 100 companies, including all the oil majors. Our new supply chain toolset, launched in 2010, expands the scope of our tools into a much broader market. A strong development roadmap will add further modules for scheduling and logistics management as well as addressing other process industries, such as food & beverage, chemicals, mining and pharmaceuticals.

Job Profile

As a Cloud Support Engineer, you will work as part of a team withresponsibilities including:

  • Implementing application hosting solutions within private andpublic clouds
  • Configuration and delivery of software packages
  • Monitoring system stability and performance
  • Troubleshootingcomplex problems and resolving operational issues, working closely withcolleagues in a variety of disciplines



Experience of Windows Systems Administration
Experience of managing Microsoft Active Directory
Experience of scripting/automation languages such as PowerShell
Solid understanding of security best practice
Proven ability to troubleshoot application and infrastructure problems
Good verbal and written communication skills

Experience of deploying and managing applications
on a public cloud provider such as Windows Azure or Amazon Web Services
Experience of managing and troubleshooting Microsoft SQL Server
Working knowledge of Microsoft IIS
Experience with Microsoft Hyper-V
Experience of using Microsoft DSC
Experience of configuring services relating to SSO
Experience of creating/maintaining application monitoring services
Working knowledge of Microsoft .NET, Python or other programming languages

Salary and Benefits
This role enjoys a salary of up to £42,000pa depending on background and past experience.

Our benefits package includes a discretionary annual bonus scheme, 28 days annual leave, a competitive contributory pension scheme, BUPA health and life insurance cover and high-speed broadband at home.

We go to great lengths to maintain a friendly and comfortable work
environment, including a fully-stocked, complimentary kitchen and drinks room,
and a pool table. Combined with a continuous stream of interesting and
challenging work, these have enabled us to sustain a happy workplace and very
low staff turnover.

Diversity is our heritage and our future. Be a part of it.

At Schneider Electric, Diversity & Inclusion is at the heart of our
organisation, it's an integral part of our history, culture and identity. We
recognise that embracing diversity unlocks innovation and creativity and
fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

We are always open to a conversation around flexible working.

Please apply online.

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