Cloud and Infrastructure Support Engineer

Posted 28 December 2018 by Cathedral Appointments Ltd
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Introduction/Job Overview:

We are currently seeking a dynamic and driven individual with a passion for cloud technology to join a rapidly growing business based near Newton Abbot.

The successful candidate will join the service desk team in trouble shooting and resolving issues for both their current and new customers.

Responsibilities:

  • troubleshooting and resolving technical issues for customers to a 2nd line capacity
  • provide technical consultancy and guidance to our customers on Microsoft and complimentary solutions
  • Provide high levels of customer service and operate according to SLAs.
  • Acting as an escalation point to 1st line engineers
  • Providing remote technical support to customers and internal staff.

Requirements:

  • Candidates should have experience in a similar role
  • Excellent customer service and interpersonal skills
  • Competency in server/desktop administration, installing, configuring and troubleshooting Microsoft products including Active Directory, DHCP, DNS, Windows 10, Group Policy and Office 365
  • Knowledge and understanding of wider services including backup solutions and end point protection
  • A Microsoft Certified Professional certification would be highly advantageous

Summary/Closing paragraph

This is a fantastic opportunity for an experienced Infrastructure Engineer who has a passion for cloud technologies to join a rapidly growing business. Benefits include personal training sessions on site, bonus/commission schemes, support for your own chosen charities and free parking.

Keywords: Cloud, Office 365, Microsoft, Technical Support, Active Directory, 2nd Line, 1st Line, IT Support, IT Support jobs, Devon jobs.

Disclaimer: Cathedral Appointments Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy which can be found on our website. Please be advised that if unsuccessful for this role we may hold your details on our database for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this, please contact us.

Required skills

  • Infrastructure
  • 2nd Line
  • Cloud Storage

Reference: 36907594

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