Clinical Negligence Claims Handler
Location : City of London
Type : 12 Month Fixed Term Contract - Maternity Cover
Start Date : ASAP
Salary : to £30,000
To handle clinical negligence claims from notification through to closure. You will ensure that all such losses are correctly identified and handled in accordance with client requirements.
You will be responsible for maintaining existing market-leading standards in this sector, not just in relation to technical competence, but also service level compliance, customer satisfaction and client relationship management.
Skills & Experience:
·Responsibility for handling a designated case load of clinical negligence claims, monitoring and ensure compliance with agreed processes and procedures and technical standards.
·The role includes data entry; data management; determination of and advice to Insurers in respect of policy response;
·Provide advice to Insured clients in respect of draft responses to complaints via NHS/Private healthcare provider complaints processes;
·Guidance and assistance in respect of client staff statements and reports to Coroner or health authorities - including vulnerable adult safeguarding; diary chasers, billing processes.
·Daily handling of claim files, confirming policy liability and records are correct.
·Deal with telephone calls, email and written communication to and from all involved parties, providing a good line of communication;
·To produce letters and reports as required, ensuring compliance with company procedures;
·To ensure that files are organised in accordance with company procedure
·To ensure that claims are processed efficiently and proactively to achieve an appropriate resolution.
·To build relationships and gain Client confidence when handling claims;
·Assisting the team in creating and implementing new procedures in respect of new Clients and to enhance existing processes for current Clients
REF : 6002
- Clinical negligence claims handler