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SHL - Client Training Representative Maternity cover

SHL - Client Training Representative Maternity cover

Posted 24 April by CEB Featured Ended

SHL helps organisations assess, select and develop the right people for the right roles using proven, science-based assessments, technologies, consulting services and benchmark data.

Job Purpose:   

  • To provide training support for global public and in-company courses.

  • Responsible for organising and liaising with candidates, venues, trainers, distribution and sales teams to coordinate logistics for the in-company and public training courses around the world.

  • Generate positive business impact through increased effectiveness and efficiency of the team for which they support

  • Assist with the day to day management of the Global Training Academy Services team ensuring SLAs and quality of service are not compromised.

Key Accountabilities:

  • To liaise from start to finish with candidates of the training process, including sending out pre-course work and dealing with any training related queries.

  • To liaise with Distribution, Resource Managers, Course Directors and venues to ensure the smooth running of courses.

  • To manage and keep all courses and delegate qualifications up-to-date through the central CRM system.

  • To invoice all courses and expenses in a timely and efficient manner.

  • To follow, monitor and improve upon all Global Training processes.

  • To undertake ad hoc projects as and when required.

  • Supporting department Manager with weekly/monthly and KPI reporting, ensuring that deadlines are met.

  • Provide initial training to new staff members in line with the induction programme


  • Consistently demonstrates a ‘Customer First’ attitude.

  • Strives to find effective solutions to client problems.

  • Identifying potential sales opportunities.

  • Consistent level of support in terms of meeting customer needs via agreed SLA’s and KPI’s



  • Relevant work experience demonstrating strong administration and communication skills.

  • Minimum of 1-year experience in a Representative role.


  • Good English and Maths GCSEs, additional A-levels (desirable).

  • Advanced knowledge of role-relevant systems.

  • Intermediate knowledge of Microsoft Office products including Outlook, Word and Excel.

  • Excellent organisational and time management skills.

  • Language skills appropriate to territory.

  • Excellent verbal and written communication skills.

Key Competencies high performance:

  • Delivering Results and Meeting Customer Expectations

  • Entrepreneurial and Commercial Thinking

  • Presenting and Communicating Information

  • Planning and Organising

  • Writing and Reporting

  • Leading and Supervising

  • Adapting and responding to change

  • Coping with Pressures and setbacks

What SHL Can Offer You:

  • A culture comprised of diverse, global teams who have a passion for collaboration and client service.
  • Robust training, support, coaching, and on-the-job development to achieve career success.
  • The ability to engage, influence and impact a broad array of the world's leading executives.

SHL, the global leader in talent innovation, helps companies transform productivity through deeper people insight. Powering the future of business, our data and tools are proven to drive stronger, more sustainable business outcomes.Our unrivalled assessment science, benchmark data and analytics empower leaders and their teams to make confident, data-driven people decisions, when it matters most – transforming the way organisations recruit, manage and develop talent. With 40-years of talent expertise, we’re a trusted technology partner to more than 10,000 companies in 150 countries, including 80% of the FTSE 100 and 50% of the Fortune Global 500.

Reference: 34838716

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