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Client Support Specialist IT Support

Posted 25 January by Corus Consultancy Easy Apply Ended

Client Support Specialist

£25000 Per Year (Will rise to £27000 after successful probation completion)

Chiswick (London)

Important Information

Now a big part of this role is the hours and this is where I feel candidates aren't informed enough about the role.

We are a 24/7 tech support team. The crew is split into four teams of four per shift. Shifts are 12 hours long 8 am to 8 pm and vice versa.

In a 15 day, period candidates will work 8 i.e 4 on 4 off etc. In a 30 day, period candidates will work 8-day shifts 8-night shifts.

Please only apply if you can accommodate the shift pattern.

Job Spec

  • You must have experience of working in a tech/web-based support team e.g. NOW TV, Amazon Prime
  • You must have experience of working in a customer facing helpdesk environment.
  • Experience in online bookies/app support/stream troubleshooting environments is a must.
  • You must have events/production background, however, you should be aware that role is office based and you will not be required on site at any events.
  • In the past, they have hired office based customer support/customer service individuals but they must have an interest in technology, so maybe if you like streaming your own material that is a bonus.

Hiring Process

Two stage interview process from shortlisting to phone screen, short tech test, to an interview with head of operations and client support manager.

Reference: 34321560

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