Client Support Executive - Hybrid (Remote & London)

Posted 29 May by Profile 29

Job; Client Support Executive - Hybrid (Remote & London)

This established Digital Agency is a leading provider of Digital Asset Management and workflow solutions to the retail and entertainment sectors.

As their Client Support Executive, you will be working in a helpdesk support team covering everything from application support e.g. "my login name doesn’t work"/ "I’ve got an error when I click this button" etc - to more account management / relationship building & support

NB: please note that this role is NOT for 'IT support’ and also DOES NOT require technical code knowledge/support. The role is approx. 80% email-based support for their clients; however, a good telephone manner is required as part of the role.

Job Description;

  • Respond, diagnose and resolve helpdesk issues to ensure customer requirements and expectations are adhered to in line with client SLA.
  • To effectively manage customer’s helpdesk expectations following Company policies and procedures.
  • Communicate, record details of action taken always following up with the appropriate Customer/Account Manager.
  • Record details of inquiries, comments and complaints according to internal procedures
  • Prepare and manage administration application activity (service reviews/reporting/invoicing etc.)
  • Stay up to date with system information, changes and updates via individual Account Managers and Line Managers.
  • Attend and assist line Manager/Account Manager with onsite/offsite client meetings where applicable.
  • Manage key accounts monthly administrative activity e.g. charge sheets.

Other Stuff;

  • £’s; up to £23k (+ benefits) with a review after 6 months
  • Hours; Monday to Friday shifts between the hours 7am to 6pm - 37.5 hours per week
  • Location; 3-4 days per week home-based (1-2 days per week from either their Uxbridge or London Bridge offices)
  • Interested? Please send your (Word doc) CV,
  • Please only apply if you already have a UK NI number & the ability to work in the UK indefinitely & without sponsorship
  • Not for you but you know someone suitable? - Profile 29 can pay a referral fee,
  • Visit our website for lists of all current job opportunities,

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Profile 29 recruitment keywords; client services executive customer support helpdesk help desk service 1st line first line account manager London Uxbridge sla home based remote hybrid

Application questions

Do you already have a UK NI number?
Do you have the ability to work in the UK indefinitely & without sponsorship?

Reference: 47025665

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