Client Service position within Global Post-Trade Clearing organisation.
Position is perfect for recent graduates with an interest in Financial Services.
A global provider of post-trade services with assets valued at £27.5 trillion.
For over 60 years they have worked with the biggest names in Finance and banking.
Provide a helpful, accessible service for customers, ensuring all activities conform to procedures and to the highest quality standards. Ensure the Crest and EMX Message Systems and the Euroclear UK & Ireland Diary are monitored and that timetable events are actioned on time or extended where necessary to provide an orderly close to the settlement day.
To work as part of a team in a sometimes pressurised environment on a daytime/shift basis, so that the service is available to UK & Ireland users from 05:00 - 22:00 providing high quality first line support for all complex enquiries from Clients. Provide a proactive service to clients by understanding their business processes and their use of our Systems. Demonstrate knowledge of the financial services industry sufficient to understand the significance of the Crest & EMX Message Systems to our clients. Improve knowledge through industry standard exams.
To ensure that all customer calls are accurately logged in the call management system and call reference numbers are issued, so that any outstanding enquiries involving investigation or second line support are resolved as soon as possible and the customer is regularly updated on progress. This may entail persistent progressing with senior staff within the company and liaison with outside organisations.
Ensure all communications from the team (including letters, fax and telephone conversations) are professionally and accurately prepared or documented as appropriate.
Strive to achieve a 100% zero call abandon rate on a monthly basis. Operate within all company and departmental Service Level Agreements and Key Performance Indicators.
Good interpersonal, communication, and organisational skills, with an eye for detail.
Excellent presentation skills, both written and oral.
Outgoing, resourceful and able to glean information from other parts of the organisation where necessary.
Abundant enthusiasm and a will to win others over.
Ability to liaise with all levels of management both internal and external
Educated to GCSE level or equivalent
Knowledge of the securities industry and market operations & Knowledge of CREST GUI
Good analytical skills and an ability to calmly comprehend and resolve customer queries.
Ability to work both independently and as a team member
A lateral thinker, inquisitive and with an ability to prioritise to meet deadlines.
Excellent opportunity to progress in a graduate position learning more about financial products.
Excellent progression prospects