Client Services Team Leader

This is an exciting opportunity for a motivated Inbound Team Leader to join our Head Office in Bracknell.

This is the ideal role for an enthusiastic and experienced telesales individual with excellent communication skills to join our team.


As a Client Services Team Leader, you will need to:

  • Make inbound calls from Chancellors Group customers and clients
  • Generate and book appointments and referrals for Chancellors Group offices
  • Be responsible for personnel issues, including seating, sickness and approving holiday
  • Lead the team by being a top performing call team member in terms of personal results
  • Run the morning/welcome briefing
  • Distribute call lists to individual team members for their allotted hours of work
  • Drive outbound performance levels
  • Run and take part in competitions and incentives within the call centre to drive performance

The ideal candidate will:

  • Have previous telesales team leader experience
  • Demonstrate the ability to hit and exceed targets
  • Have excellent communication skills over the telephone
  • Have a pro-active and can do approach
  • Be well spoken and articulate
  • Be highly motivated to succeed
  • Have previous staff management experience

In return, you can expect to receive:

  • Continuous exciting career and personal development opportunities
  • Competitive salary package
  • Quarterly and annual incentive trips for our top performers
  • Full training and development from Company Directors with regular mentoring
  • A paid day off for your birthday after successful pass of probation
  • Increasing holiday entitlement from 2 years' service

Application questions

Would it take you more then 35 minutes to get to this location from your home address?
Do you have previous Team Leader Experience?

Reference: 35104397

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