Client Services Manager

Posted 12 September by iRecruit Partners Ltd

iRecruit Partners are currently working with a company based in Bracknell who are looking for a Client Services Manager to join their rapidly expanding team. You will be responsible for a number of clients and for leading a team of client service executives to ensure contracted deliverables for well-known household brands and private label manufacturers are on time and correct.

Flawless planning, proactive communication, quality and timeliness are essential to ensure the high level of client satisfaction.

MAIN RESPONSIBILITES:

Management of all aspects of the contracted client deliverables on time and correct

  • Understands the finical implication of not delivering the agreed service
  • Participates, leads and presents in client meetings
  • Leads a client service team to achieve company, division, team and personal objectives
  • Manages all people management processes - appraisals, expenses, holiday approval etc.
  • Solutions focused, ability to identify issues and appropriate remedial actions following root cause analysis
  • Prioritises and delegates to ensure all tasks are completed on time and correct
  • Escalates to Senior Management risks and relevant course of action as required
  • Manages and updates required status reports, client scorecards and dashboards
  • Effectively builds relationships with external clients and internal clients
  • Proactively identifies initiatives to improve quality and efficiency
  • Understand and supports team with complex queries
  • Pushes back appropriately where client/commercial team demands do not comply with standard operating procedures
  • Scoping, briefing and management of all contracted and ad-hoc client requirements
  • Ensures that all process and QC procedures are fully documented and adhered to
  • Work with CGD to clearly define deliverables

DESIRED SKILLS/EXPERIENCE:

  • Self-motivated, accountable and committed with well-developed decision making skills
  • Strong communication and interpersonal skills, ability to lead, influence and motivate
  • Strong organisational, prioritisation and delegation skills
  • Has experience in people management, or the ability/motivation to gain this
  • Highly numerate with excellent problem solving skills and consistently solutions focussed
  • Strong customer orientation, ability to manage complex and conflicting requirements
  • Strong team player fostering strong working relationships across teams and across departments
  • High quality of written and spoken English
  • Excellent IT skills, particularly in Excel and PowerPoint
  • Working knowledge of change management

BENEFITS:

  • Long-term career development in a market-leading organisation
  • Competitive salary and impressive benefit package to match
  • The opportunity to work with exciting, big-name clients
  • Working in an international company with opportunities across all UK departments and globally
  • Bespoke training to suit your individual needs and development
  • Friendly working environment with regular social events planned by the company’s internal social committee through-out the year

KEYWORDS: Customer Service / Analytical / Management / Service Delivery / Reporting

Required skills

  • Analytical
  • Customer Service
  • Management
  • Reporting
  • Service Delivery

Application questions

Do you have experience within a service delivery management role?
Do you have team management experience?
Do you have excellent IT skills, particularly in Excel and PowerPoint?

Reference: 35254471

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