Client Services - Financial Services

Posted 17 October by REED Insurance
Several  fantastic opportunities have arisen with one of the fastest growing and successful Investment and Financial Services Company in Basingstoke.  They are looking to recruit Client Services Call Centre specialists within Investments and Financial Services to cover their prestigious client base in their Head Office.  From a Financial Services call centre background, preferably with a focus on Compliance, successful applicants will be able to hit the ground running swiftly.  The client rewards talented and hard working individuals and you will be rewarded for you ability.  Your excellent telephone manner and understanding of the Financial Services Industry will be the main focus to be short listed for this role.   In their Basingstoke office they offer candidates Free Tea, Coffee and snacks along with other great benefits.  The role will require some evening and Saturday hours but this will be on a rota basis. 

The main Duties will include the following, with lots of opportunities for progression and development and over 50% of our managers have been promoted from within.

Working within the servicing centre you will be providing front line service support to customers and retailers to ensure that objectives are met within regulatory and legislative requirements. This role will include varied communication channels including call, ensuring letters, emails a are dealt with and resolved to agreed SLAs and to the highest standard.

This position will include evening and Saturday working hours on a rota basis.

To be considered you must be able to demonstrate the following:-

Team player with Strong communication skills both written and verbal
Listening skills pro-actively assisting colleagues when required as well as understanding customer requirements
Previous experience working within a call centre environment, dealing with a variety of customers
Previous experience working within an FCA regulated environment
Experience within a credit or consumer loan environment desirable
Microsoft Office knowledge
Attention to detail
FCA knowledge
Previous use of customer databases

The benefits are excellent including a competitive salary 

Reed Specialist Recruitment Limited is an employment agency and employment business

Application questions

Are you currently working within a Banking or Financial Services Call centre?
Are you based in Basingstoke and have a strong Client Services FCA background?
Have you worked in a regulatory call centre background within FS?
Are you a graduate with relevant Financial Services degree and some exposure?
Do you have Compliance Client Services Skills?

Reference: 36381030

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