Client Services Executive

Posted 14 November by P3 Search & Selection
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Client Services Opportunity London - Up to £25K basic salary & progression opportunities!

The Company

The company we are working with are a global data analytics company, head-quartered in Central London. Established in the year 2000 and they have quickly reached a market value of £1 billion making them one of the market leaders, which is a credit to their highly successful and entrepreneurial senior management.

The Role

The Client Services Executive role involves training & clients on our client's services. The roles require you to build long standing client relationships with a variety of customers.

You will also:

  • Pro-actively build relationships with clients over the phone to ensure they see the full value in services and are getting the best return on their investment.
  • Work cross-functionally with research teams to answer client’s most pressing questions in a timely way.
  • Develop an in-depth knowledge of products and an understanding of what’s happening in the industry so that you can drive continuous client engagement.
  • Partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through the products and identify how to help them do so.
  • Ensure data integrity by updating records in the CRM system.
  • Be the 'voice’ of the customer within the business and provide feedback to all other teams to drive continuous service excellence.

Requirments

  • Bachelor's degree AND/OR 1-3 years’ work experience in an account management/service role
  • Goal orientated with a positive attitude towards KPIs and targets
  • Demonstrated intellectual curiosity
  • Looks to learn from others and works well independently and within a team
  • Excellent oral and written communication skills
  • Demonstrated ability to meet deadlines and have excellent attention to detail
  • Well defined prioritization and organisational skills
  • Salesforce and Microsoft Office experience preferred

The Package

The role offers a salary of up to £25,000 per annum. Our client offers real progression opportunities within their growing business.

Reference: 39366860

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