Client Services Executive / Customer Service Administrator
£19,100 + bonus & excellent benefits
We are looking for an experienced Client Services Executive / Customer Service Administrator for an excellent opportunity with an award-winning company based in Glasgow City Centre. The duties and responsibilities of this fast-paced role are extensive and varied, therefore only applicants with proven experience in a similar Client Services / Customer Service Administration role coupled with a very steady career history can be considered for this position.
Your main duties will be to provide excellent service to business clients as part of a team who manage all after-sales queries that come into the company. You will be looked upon to provide immediate assistance to customers who require help or support, and provide additional support to management and colleagues with all other requirements of the department. A high level of administration skills is also required for this position, and it would be great if you also had some finance experience as well.
Key skills required:
- Minimum 3 years of experience in a client services delivery / customer service administration role
- Excellent verbal and written communication and customer service skills
- Good knowledge of Word, Excel and Outlook
- Well organised and efficient with great attention to detail
- Self-disciplined but also able to work as part of a team
- Able to meet deadlines
- Good level of numeracy and IT skills
The starting basic salary for this position is £19,100 and it also has an additional bonus potential of £1800 per year based on achieving KPIs. The working hours are mostly 9.00am - 5.30pm Monday - Friday, but every 1 in 4 weeks there is also a requirement for you to start at 8.00am with a 4.30pm finish. The additional benefits for staff are also exceptional, more details of which will be provided to applicants of interest.
All applications will always be treated with the strictest of confidence. If you feel that you meet the requirements for this role and would like to apply, please do so through the link provided. A well-written, detailed and fully up to date CV, along with a covering letter specific to this vacancy, would of course add significant weight to your application.
Please note that due to application levels and the specific requirements for this position, only the most suitable applicants can normally be contacted for further progression. Please refer to our website for details of how your information may be held.
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