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Client Services Director

Posted 5 January by The Fix Ended

The Fix Creative have an exciting new opportunity for a Client services Director within an ambitious and growing agency. You will report at Board level managing the team as its own business unit updating on staffing, growth plans and financials.

You must have a proven track record in growing accounts and monitoring profitability while meeting monthly team targets. You must have great integrated experience and preferably corporate, leisure, hospitality or property experience. Your strategic ability and insight of your clients must be second to none. At the end of the day your client is your business and you must know everything about them inside and out to enable you to solve the issue at hand and increase your client’s revenue.

Purpose of the role:

  • To lead and manage the client servicing team: regular fortnightly reporting, resource planning (to assign appropriate team members to projects, to resolve issues), appraisals and personal development of the client servicing team (setting and reviewing targets, contributing to remuneration conversations, training etc), recruitment of new team members
  • Participates pitches and allocating appropriate resources in new business development
  • Identifies and directs new/organic business development within existing clients key briefs sessions with clients to ensure excellent service delivery abreast of agency and client competitive environment.
  • Attends key briefs sessions with clients to ensure excellent service delivery
  • Stays abreast of agency and client competitive environment
  • To lead the process to write and execute client development plans for Key Client Relationships
  • To work with the finance team and client service team monitoring profitability on accounts as well as analysing sales forecasts and targets on a weekly basis and ensure work is being pushed through to meet financial targets
  • Aggressively pursues new ways to contribute to overall agency and client profitability
  • To develop best practice in client servicing and to run regular sessions with the client servicing team to share knowledge and experience
  • To personally lead one or two Key Client Relationships
  • Establishes good working relationships across all agency disciplines


Experience/Qualifications

  • To be someone who raises the bar, aspirational, pushes through change
  • Dedicated key contributor to the growth and vitality of the agency
  • Good at juggling many tasks / multiple projects simultaneously that are deadline sensitive
  • Friendly, approachable way of working with people, a team player
  • Establishes strong relationships - internally and with clients
  • Self-starter, goes above and beyond on tasks
  • Seeks out opportunity and challenge
  • Degree in Business, Communications, Marketing or related field. (preferable)
  • 8+ years of relevant work experience

Required skills

  • Client Services
  • Marketing
  • Account Directors
  • Superior Client Service

Reference: 34154151

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