Client Services Coordinator

Posted 11 October by Global Recruitment Group
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Our progressive and very forward thinking clients, who are based in Hertford, are now in the market for a candidates to join their Client Services / Scheduling team asap. This is a very varied role and the successful candidate will need a steady background in both scheduling of engineers and customer services / care. The role will also involve :

  • Client inbound telephone calls to provide a high standard of customer service to meet client expectations, deadlines and company service delivery targets
  • Handling of client queries and requests
  • Build client relationships, resulting in customer satisfaction and retention
  • Process client requests for service and consumables
  • Manage Field Service workloads and planning to meet and exceed client service levels and deadlines.
  • Use of company automated software for the collection of client data and information regarding meterage and technical information
  • Assistance with Vision’s client billing including meterage, add hoc, time and materials and minimum charges
  • Implementation of any new charging processes for our clients efficient billing
  • Processing and production of client performance and service level reporting
  • Occasional (accompanied) client visits
  • Assist with implementation and usage of new technology, software, applications and systems to improve client services efficiency
  • Participation in various projects as required to help meet company targets and deadlines
  • Consider all measures to manage company costs effectively and work within and adhere to company targets in line with budgets
  • Assist with the effective management of stock levels, spares, consumables and materials ensuring all company process and procedures are met.
  • Support and implement Company initiates and projects within Client Services to ensure Company success.
  • Work towards and develop best practice at all times

Our client would like to secure candidate who have the following skills and experience :

  • A scheduling, planning or coordination of engineers background.
  • A good understanding of client services and customer care
  • Excellent communication skills and the ability to deal with difficult customers
  • Understanding service level agreements
  • It skills and the ability to operate MS Word and MS Excel proficiently.

Send your CV today for this superb role with one of the best clients we deal with. A really fun and sociable working atmosphere !

Required skills

  • Client Services
  • Customer Care
  • Scheduling

Reference: 36337042

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