You will be responsible for working on behalf of clients, maintaining a proactive approach always. To provide an efficient service to all clients, understanding their business needs, ensuring clear effective communication channels are in place with each client to make certain objectives.
Job Title: Client Services Coordinator
Salary: £18,000 - £20,000 per annum
Benefits:24 days' holiday plus bank hols, parking and pension scheme
*To liaise and develop effective working relationships with clients organising and attending meetings and events with clients either on site or the client's premises. Ensure that appropriate attendance is obtained to maximise the achievement of effective outcomes.
*Work with your line manager to ensure that all action points generated from meetings, including those belonging to others are cleared in good time & feedback/progress is given between meetings.
*Assist with the following procedures; standing orders & special processing
*Cover your colleagues' workloads to a sufficient level during absence so that clients do not experience a reduced service.
*Prepare jobs with necessary paperwork for completion by other departments.
*Ensure the client is kept informed of changes & enhancements to service, provide training on current Systems.
*Regularly housekeep client reports & update system.
*Keep your line manager informed at all times.
*Any other task as requested by your manager.
*Full, clean driving licence (preferable)
*Excellent communication skills both written and verbal to internal and external contacts at all levels.
*Able to adapt styles of working to suit individual client needs.
*Practical and flexible approach to work combined with the ability to multi task.
*Strong analytical and problem-solving skills.
*Able to work to strict deadlines.
*Able to maintain strict confidentiality
*Excellent IT skills including MS Word and Excel.
*Numerate & literate
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.
If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
- Client Services
- Customer Service