Client Services Administrator

Posted 8 October by Volt

Client Services Administrator - VOLT INTERNATIONAL

£18,000.00 - £20,000.00p/a. Full Time.

Volt International are currently seeking a Client Services Administrator to join our growing team in Redhill, Surrey.
Do you have a great attention to detail? Enjoy a fast pace of work? Have experience in customer services? You could be a perfect for this brand new Administration opportunity in our Client Services Team.

Our Team are growing. As we continue efforts to provide an excellent service to both clients, contractors and internal stakeholders, this position will be pivotal to ensuring smooth running of the department.

You would be joining our Client Service & Operations team, which partners the Staffing Division across all Volt’s European operations. The team has responsibility for Data Administration, Reporting, Contractor care and 360° management of referred contractors (Bookings & Other) as well as raising contracts for both clients and contractors.

Your Responsibilities Include (not limited to) -

- Proactively ensure that all company administration standards are met and where possible exceeded, ensuring relevant stakeholders are informed of any issues that may arise.

-Investigate and respond to queries from Staffing Consultants and Finance, and to resolve or escalate to the appropriate person as necessary

-To build relationships with on-site clients and conduct on-site visits

-Manage all the administration required for Volt to comply with the Agency Worker Legislation & Agency Conduct Legislation

-Generate new contracts and documents as quickly as possible.

-Correct information in bookings prior to generating contracts. Correct bookings, including spelling, address, altering wording and grammar in special provisions, notice periods, adding standard wording to contractors working at specific clients

-Offer suggestions to improve the efficiency of the service and processes

What we Require ? -

-Mature attitude and tenacious with a proactive, self-motivated approach to work

-Enthusiastic, positive and committed to getting the job done

-Reliable and flexible in helping out in other areas of the business where necessary

-An eye for detail, with the ability to effectively prioritise, organise tasks, manage time and meet deadlines

-Ability to multi-task and work at pace

-Previous administration experience (desirable, not essential)

-Customer service experience

-Excellent communication skills and telephone manner

-Good command of English language especially with regard to spelling and grammar

-Willingness to learn and work with Volt’s systems and procedures, to maximise efficiency and knowledge of the job.

What Can Volt Offer You?

-Private Healthcare

-Wellness flexible benefits - £400 per year

-Access to benefit platforms

-CSR - team regularly supports local charities

-Season ticket loans for travel, reimbursement of parking costs

-Mental health support and advice

-Weekly Pilates classes and free fruit

-Flexibility to work from home 2 days per week

If this is of interest please apply now with an up to date copy of your c.v.

Required skills

  • Communication Skills
  • Computer Literate
  • Customer Service
  • Reliable
  • Building Relationships

Application questions

Do you have strong Customer Service Skills?
Are you eligible to work in the UK?

Reference: 44311199

Bank or payment details should never be provided when applying for a job. For information on how to stay safe in your job search, visit SAFERjobs.

Report this job