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Client Services Administrator

Client Services Administrator

Posted 10 September by Ground Control Ltd
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Established in 1973, Ground Control is a "can do" entrepreneurial business founded on the core principles of quality and delivering an outstanding service to our customers. We care for one another and we work together as a team to achieve our aims.

The Rail Key Account Manager is the first point of contact for 'The Client’ in their region and establishes a good working relationship to ensure that they are happy with our handling of the contract. The Rail KAM manages the flow of the paperwork and communication between the client, the relevant Rail Contracts Managers and Head Office. The Rail KAM reports to the Senior Key Account Manager and will support Regional Rail Contracts Managers.

Duties will include:

Providing a first line of contact for the client, competently dealing with any issues which may arise and directing queries to those who need to be involved. In doing so, this will include:

·Answering all queries from clients and operations staff via phone, e mail and post

·Creating Purchase Orders for Field Teams and suppliers e.g. plant & materials

·Ordering hire equipment, arranging machinery repairs/payments

·Assist relevant administrators with regard to training and PPE for the region

·Arranging for Traffic Management for sites

·Receipt of site documentation from teams, including timesheets, client paperwork

·Reporting progress and completion of jobs to Client

·Setting up new contracts on the accounts system

·Assist the Rail Commercial Team with applications for payment and supporting information

·Allocate payments to contracts and advise HO Accounts

·Ensuring that the Client’s Key Performance Indicators are met and exceeded

·Interfacing with Network Rail and Delivery units

Other tasks as set and deemed appropriate by the Senior Manager for your region

In return, we’ll provide a fantastic benefits package including our bi-annual bonus, share options, holiday purchase scheme and much more. With a robust Personal Development Plan in place for yourself, you’ll absolutely thrive, working amongst supportive team members who emulate the ethos of our People Experience Team: Putting People at the Centre of Everything We Do.

Through our absolute focus on customer service and outstanding delivery, we are the most respected company in our chosen field. We inspire each other to be the best that we can be.

Ground Control is owned by its employees and as a result, we share the responsibilities of ownership as well as its rewards. Our values are the key to or ongoing success and we are looking for passionate candidates with like-minded values of:

Delivering outstanding customer service

Innovation and embracing change

Valuing each other

Acting with integrity and honouring our commitments

Seeking value in everything we do

A desire to win

If this is you and should you have a desire to join a highly successful and inspirational business, that shares your values, we absolutely want to hear from you!

Required skills

  • Customer Service
  • Rail
  • Manage Client Relationships
  • Site Documentation

Reference: 36065903

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