We have a fabulous opportunity for a Client Services Administrator to join us, with ownership for delivering an exemplary customer experience for our clients. Your role is to ensure client requests are managed with great customer focus and consistent attention to detail.
In return you’ll be working for a dynamic company, in a busy office, with a team of Ground Control people who work hard to meet our customer’s needs. We offer a competitive salary, semi-annual bonuses, company stock options, company pension plus other benefits. All in a modern environment, with an engaged team.
What we need from you:
You will need to be confident in written and oral communication - to be able to converse professionally with clients at all levels and demonstrate excellent customer service skills. We want you to build relationships quickly with your clients as well as internally with field managers and teams.
You will be organised and proactive with excellent time management skills and the ability to prioritise. We need you to be pernickety about attention to detail, accuracy and quality whilst achieving tight deadlines. You will need to be adaptable and be able to handle varying data streams and large volumes of emails and calls on a daily basis. Some of the tasks are repetitive but no two days will be the same!
We need you to be open to learning and able to learn new systems and processes quickly. We will also teach you a bit about the grounds maintenance industry - we don’t expect you to have any prior experience but it is important that over time you build this up so you can converse confidently and support our managers in quoting and organising works.
Above all, we need you to have an absolute passion for building such robust relationships with your clients that they cannot imagine life without you. Through our absolute focus on customer service and outstanding delivery, we are the most respected company in our chosen field. We inspire each other to be the best that we can be. Ground Control is owned by its employees and as a result, we share the responsibilities of ownership as well as its rewards. Our values are the key to or ongoing success and we are looking for passionate candidates with like-minded values of:
Delivering outstanding customer service
Innovation and embracing change
Valuing each other
Acting with integrity and honouring our commitments
Seeking value in everything we do
- Customer Experience
- Customer Service
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