Client Services Administrator up to £18500
Your new company
My client optimises marketing activities by adding loads of value to customer and prospect communications, online and offline. They work with their customers on the planning, creation and delivery of their marketing communications. They have world-class specialist production and sourcing capabilities that can revolutionise their customer's supply chain and produce communications whether they contain a marketing, compliance or customer service message in the form of a statement, e-mail, invoice, direct mailing or bill.
Your new role
Co-ordination and management of the end to end production process.
This will include quoting, checking artwork, ordering, invoicing and progressing jobs through production, without day to day supervision in the normal manner.
Provide advice and assistance to customers on products, services, design & production methods Efficient & accurate Data Entry onto a variety of systems, Managing & ensuring . data integrity. Liaising with Customers & Suppliers by telephone and email.
Placing and progressing of orders- including the placement of personalised stationery orders received by email and post. Liaising with printers and suppliers in a professional way to ensure both quality and delivery is right first time and . compliant with SLA's and productivity expectations.
To assist in the investigation of customer queries and complaints in a timely and . complete way. Recording all complaints or customer problems
Maintain Service levels
What you'll need to succeed
Excellent Administration experience Experience of utilising multiple systems including databases without supervision Problem resolution and complaint handling experience in a commercial environment GCSE Maths and English Grade C+
What you'll get in return
Competitive Salary and an opportunity to be part of a reputable company.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.