Client Services Account Manager - Print and DM
Client Services Account Manager- Capita Intelligent Communications
Location: Mansfield, Nottinghamshire (free onsite parking, close to bus links)
About Capita Intelligent Communications
We provide transactional print and mail services to some of the UK's most demanding private and public sector organisations. Because our clients' needs are ever changing, so are our services. And we continually invest in the best data management software and technology on the market.
We are part of Capita, the UK's leading provider of business process management and integrated professional support service solutions. Through bespoke, quality solutions, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.
About the role
Reporting to the Head of Client Services, the Client Services Account Manager will be responsible for fostering the relationship between CIC and a selection of existing and new clients'. You will be the clients' main contact on a day to day basis ensuring that SLAs and KPIs are achieved and complaints are investigated and appropriate corrective actions put in place. This strategic role will use your expertise in direct mail & transactional mail to work closely with the client to ensure that their communications are managed in the most efficient and effective way. .
What you will do:
Based at our production facility at Mansfield, you will manage and develop client relationships through regular visits and communication.
You will understand fully the work streams for each client ensuring that SLAs are adhered to and that reconciliations of all communications is carried out effectively
You will co-ordinate pricing for clients on new products and produce relevant proposals.
You will be expected to provide advice and assistance to customers on products, services, design and production methods
Develop accounts to their full potential in a fast paced environment. You will be responsible for ensuring that we deliver and this will sometimes mean working outside of our core hours to check work entering into production or manage specific critical change requests or new mailings.
We are seeking an experienced Client Services Professional with experience in Transactional Print and DM backgrounds
You will have proven capability in managing time critical demanding mailings with no fail deadlines.
Excellent client relationship skills are essential for this role which will hinge on us providing world class customer service
Excellent written and verbal skills including strong presentation skills & proposal writing
Vision and the desire for continuous improvements
Passion for world class customer service
Proven experience in an Account Manager/Client relationship role in the transactional mail/direct mail industry
Excellent client services/relationship building skills with the ability to manage difficult clients and situations in a demanding and fast moving environment
Flexible and able to cope under pressure and demonstrate a level of emotional control and resilience
Ability to solve problems and communicate effective solutions. You will be able to deal with difficult client situations ensuring that these are resolved efficiently and to the clients' satisfaction
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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