Client Service Operative

Posted 5 April by Hales Group Limited Easy Apply

Our fantastic client is currently recruiting for three Client Service Operatives to join their growing Client Services team based in their modern and welcoming office in Haverhill. Full-time, permanent position, starting salary £17,500 to increase upon successful completion of probationary period. With further benefits, sociable working hours and vast opportunities for progression.

This role would be ideal for someone looking to get their foot in the door and develop professionally with a growing and supportive employer that works with some of the biggest household brand names.

DUTIES

  • Liaising with customers to assess the nature of reported technical issues
  • Diagnosing and remotely fixing the problem where possible (full training provided!)
  • Logging software and hardware faults on database
  • Assigning Engineers to resolve outstanding incidents and communicating key information
  • Ensuring all call logs are resolved as quickly and efficiently as possible
  • Resolving and escalating customer complaints where necessary

PERSON SPECIFICATION

  • Highly computer literate
  • Excellent telephone manner
  • Ability to prioritise and multi-task
  • Motivated and organised
  • Previous Customer Service experience in a professional context would be beneficial

Full Help Desk and diagnostic software training will be provided to the successful candidates.

Open to ambitious college leavers and graduates.

If you are friendly, confident and helpful, and looking to take the next step in your career then please apply with your up to date CV today!

Reference: 34838787

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