Client Service Manager - Insurance - Remote Working

Job Market - Insurance Motor Claims / Client Services

Client Service Manager - Motor - About the role

You will be a vital day-to-day point of contact for insurance market clients, bringing claims and TPA experience and building strong relationships with technical and procurement teams within client organizations to establish yourself as a trusted advisor. You will understand client needs and champion those needs internally to ensure first-class service delivery.

Commercially astute and excellent communicators, Client Service Managers immerse themselves in client businesses, pre-empting challenges and proactively identifying opportunities to enhance the relationship - involved with coordinating the breadth of client engagement from initial onboarding of new clients to the ongoing management of day-to-day engagement and performance reporting.

Client Service Manger - Motor - Key duties

Client Relationship Management:

Service Delivery:

Ensure that service delivery aligns with contractual obligations and SLA/KPI requirements by proactively monitoring adherence.

Work closely with clients to understand their specific requirements and tailor services and engagement plans accordingly

Coordinate with internal teams to ensure all client-specific setups and configurations are completed and maintained in accordance with client requirements

Performance Management and Reporting

Conduct regular performance reviews with clients to assess satisfaction and identify areas for improvement

Proactive Engagement

Immerse yourself in client businesses and stay informed on motor market developments in order to pre-empt challenges and opportunities for your clients

Ensure clients are alerted to relevant industry developments and how they may impact their business whilst offering suitable solutions to support.

Client Service Manger - Motor - Key requirements

Relationship management experience in the insurance industry

Knowledge of the motor insurance claims market

Third Party Administration (TPA) experience essential

Confident communicator capable of building relationships

Ability to work proactively and autonomously to understand and respond to client challenges

Sound understanding of MI reporting

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request.