Client Service Executive

Posted 21 September by Page Personnel Finance

Administration, including client liaison, verification and reconciliation support, cash and payment processing, balancing, and daily management of the Client's receivables (sales) ledger to ensure no client bad debts or ledger recovery shortfalls, no client losses due to poor service and/or communication, aged and disputed debt to remain under 10% at all times across the Client portfolio, our ledger and prime security matches the Client's at all times.

Client Details

The client, based in the Abingdon area, is currently looking for someone to come and join their small and welcoming team. Easily accessible both by car and public transport it is a good opportunity for anyone looking to get into this role.

Description

Client Liaison

  • Liaising with clients to ensure that an excellent relationship is established and maintained with clients and their staff at all times. This is to be achieved through clear communication, care and commitment to the role so that my client provides the best service experience possible in the sector whilst maintaining and monitoring our security from a risk profile perspective.

  • Any security or service issues are to be highlighted to the Confidential Client Managers and/or Head of Client Services immediately.

Verification/Audit Support

  • Regular invoice verification by telephone and email, in line with company procedures and policies and as directed by your Manager and Confidential Client Managers.

  • Ensuring supporting documentation is received in a timely manner and in line with that agreed in the Receivables Finance Agreement and where appropriate noted on Sharepoint.

  • Disputing invoices or reducing/removing funding limits, where appropriate and with reference to your Manager, but with suitable communication and explanation with each Client/Client Manager.

  • Monitoring and verifying accuracy of information on the receivables ledger and reporting any concerns raised during the verification process with the Management Team/CSM's.

  • Keeping adequate records of calls made, contact details obtained, with timely follow ups carried out where appropriate.

  • Reconciling ledgers and applying adjustments as necessary within authority levels and reporting anomalies to line Manager where necessary.

Cash Allocation

  • Liaising with clients in respect of cash allocation, when necessary, ensuring that a good relationship is maintained with clients and their staff.

  • Noting any anomalies in cash receipts and highlighting this to the team to include adhoc requests for copy cheques/remittance advices (bulk ledger).

  • Ensuring cheques over £10k have supporting backup and a copy has been provided by the client.

  • Balancing Dancerace and uploading our back to back schedule to our financiers, when required.

  • Updating the client managers with credit safe alerts via their monitoring system, when required.

Sales Ledger/Administration

  • Making payments to clients, as requested and authorised by your Manager.

  • Obtaining all information requested in terms of any agreement with client on a monthly basis and in particular the timely receipt of month-end reconciliations (by 10th of month) or otherwise.

  • Liaising with clients in respect of debtor queries, disputes and ledger administration.

  • Where applicable, recording activities in respect of client and debtor contact and actions on the systems or on hard copy including maintaining debtor files.

  • Reporting any breaches of facilities to line Manager at the earliest opportunity and recording such on the Client file.

  • Ensuring that the Client is adhering to all the terms of their receivables finance agreement.

Reconciliations

  • Performing the month end reconciliation on all Bulk ledger clients to include the following:

  • Balancing of their sales ledger and my clients with any adjustments posted.

  • Review of creditor's ledger to hold any contra balances.

  • Review of top ten debtors with sales ledger profiling.

  • To check bank statements for HMRC, VAT payments, to note any abnormal banking activity and or direct receipts for transfer/refund.

  • To update Creditsafe to make sure all debtors are on monitoring and record credit limits/highlighting any significant change from previous.

  • To look at the cash collections to date when the reconciliation in performed and note any impending disapprovals, liaising with clients on anticipated payments dates/collectability

  • General office administration help.

Profile

The successful Client Service Executive will either have some relevant experience in a similar administration role or will be keen to start off in their career, the need for finance experience is not necessary but could be looked upon fondly. A personable personality is key as they work within a small team and relationships among colleagues.

Job Offer

On offer for the successful Client Service Executive is a salary of circa £18,000 to £22,000 with a really good benefits package including medical insurance.

Reference: 36176429

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