Established for over 20 years, the organisation has offices across the globe with a presence throughout the UK, Australia, New Zealand, Europe and South East Asia.
Due to ongoing success, they are currently seeking an experienced Client Service Executive to join their team. The successful candidate will play a key role in fully understanding their customer's market, challenges and how to achieve their business and clinical objectives. Working within their Customer Success Department, the Client Service Executive will work with a portfolio of 6,000 customers, training and consulting and implementing tailoured solutions.
Responsibilities will include:
*Achievement of all communication volume and revenue targets.
*Consult with customers and educate on the best solutions.
*Building strategic marketing plans with customers.
*Setting up and configuration for new customers.
*Training customers on all aspects of the communication tool and ensuring all records of customer interactions are kept in their CRM system.
*Ensure customers continue to use the service by continuous communication.
*Ensure all technical issues are resolved.
The ideal candidate will be able to demonstrate:
*Proven experience in customer service, a software background is desirable.
*Experience of exceeding targets.
*A track record of selling the value of services provided.
*Proven ability to work under pressure.
*Ability to learn quickly.
This is an excellent opportunity to join a well established, fast growing business that can offer ongoing training and development and a competitive salary and benefits package.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
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