Client Service Executive required in Feltham

Posted 9 April by Team Support Easy Apply Featured

We are recruiting for a Client Service Executive in Feltham ASAP.

Job Role

  1. Answering the telephone within three rings and actioning all client requests.

2. All telephone calls should be responded to in a professional and courteous manner

3. Client telephone conversations should be confirmed by email by both parties to ensue clear and precise understanding of the client’s requirements.( all communications should then be copied to all members of your department, on xxxxxx which is the departmental group email.

4. All client instructions received by email shall be crossed checked before you respond back by way of email, confirming that you have read and understood their instructions.

5. A daily work sheet scheduling each days work shall then be filled in, all details in relation to clients mailing shall also be written up on the daily processing boards.

6. Daily records for all courier shipments shall be filled in and a recorded.

7. A daily hand over of the days work and expected work for the following day shall be discussed with the Client Service Manager and handed over to department at the end of your shift.

8. An email shall be sent to each client on completion of their daily working/processing requirements and copied to all departments in a separate email to 9. All administration in relation to client queries, client requirements and special requests shall be kept up to date. All airway bills and PODs shall also be updated daily.

10. Stock ordering for clients stationary.

  • Prepared to work hard and to be flexible to the business needs
  • Able to work under pressure
  • Able to work on own initiative
  • Good interpersonal skills
  • Able to motivate and work with others
  • Self motivated
  • Be extremely flexible within your agreed hours
  • Good interpersonal skills
  • Literate and numerical skills

Monday to Friday. (9.00am to 5.30PM )

Salary £16.500 - £17.000

20 days holiday plus 8 days Bank holidays

1 gifted days holiday a year in addition up t a maximum of 6 extra days

Overtime worked Monday to Friday is given back as item in lieu

Overtime worked at weekends is paid a double time

Contact Faz for more information

Reference: 34858523

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