Client Service Executive - Reading

Posted 15 February by Willis Towers Watson

The Role

The Account Executive is responsible for a portfolio of clients and prospects with accountability for the retention of clients and new business development. Will manage and develop client and Willis Towers Watson relationships and grow the portfolio. The Account Executive is responsible for targeting and converting prospects as well as broking into Lloyds and company markets. Conduct Risk: To put the interests of clients and the integrity of the market at the heart of the way you do business Client Relationship Management

  • Understand, apply and where necessary explain the BU policies and procedures
  • Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people
  • Provide technical, industry and subject matter expertise where required
  • Liaise with clients and build strong relationships
  • Grow existing portfolio by identifying new new, and/or existing opportunities
  • Operational and Service Delivery
  • Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
  • Support the BU in accurate budgeting, forecasting and tracking of revenue
  • Deliver high levels of client service in line with standard operating procedures
  • Manage client pricing to ensure each client meets agreed target profitability levels
  • Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
  • Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels
  • Development of service plans that define the engagement and timing of engagement with the client
  • Manage KPIs/SLAs to ensure targets are met
  • Ensure adherence to Group policies, procedures and all regulatory requirements
  • Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place

Business Development

  • Responsibility for supporting the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients
  • Develop and maintain a pipeline of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining the CRM database in order to create and convert sales opportunities
  • Respond quickly and accurately to new business introductions
  • Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities
  • Develop and maintain knowledge of relevant products and services offered by Willis Towers Watson
  • Networking - internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers).
  • Placement Management •Work closely and maintain working relationships with key market contacts (and the Business leads) as required
  • Ensure transparency of agency and other commitments made to carriers and clients
  • Manage compliant processing of contracts as per FCA and contract certainty requirements
  • Assist with loading of data into the relevant Willis Towers Watson Systems
  • Check policies, market presentations and client documentation as appropriate
  • Assist with and design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition
  • Deliver optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets for the specific client segment of the business

Broking

  • Ability to understand a client or prospect’s business, situations, opportunities, problems and key issues
  • Ability to manage relationships and negotiate placement with the insurance market
  • Prepare client and prospect presentations considering the impact of client profitability
  • Work with Sales Team in determining appropriate solutions and structuring and pricing the deal
  • Identify appropriate markets and determine placing strategy
  • Create and grow relationships with underwriters in London and international markets
  • Experience in pricing and designing conceptual programmes
  • Participate in information gathering exercises
  • Ensure ongoing compliance with Willis Towers Watson guidelines and procedures
  • Ensure good relationships and communication with other Willis Towers Watson colleagues
  • A thorough understanding and an expert real time user for all relevant systems
  • Other Support the overall operational governance and decision making process for BU Support

Reference: 37291936

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