Client Service Advisor

Posted 30 March by Aon
Ending soon
ResponsibilitiesClient Service Advisor – Global (Chelmsford, UK)

Are you ready for a new challenge?

Aon Global is currently recruiting an experienced Client Service Advisor to join our Global team in Chelmsford. The Client Service Advisor will be primarily responsible for delivering high quality and efficient service to clients. Additionally, the role will include line management for a team of Client Service Advisors.

About Aon
Headquartered in London, Aon Plc is the leading provider of risk management services, insurance and reinsurance brokerage and a global leader in human capital and management consulting. Our key advantage is our broad view of the insurance industry. With an employee base of 72,000 people working in 500 offices in more than 120 countries, we can anticipate how changes in one sector affect another.

About the Role
As a Client Service Advisor some of your key responsibilities will involve, both at a personal and team level:
  • Efficient delivery of all client facing transactional service activities
  • Pro-actively assisting in the day to day running of Client’s risk and insurance programmes
  • Ensuring that the output from outsourced activities achieves the required quality levels in accordance with agreements with clients
  • Preparation of renewal submission where appropriate
  • Compliant issuance of renewal report, policy documentation and all other client documentation required by the Client Manager, where appropriate
  • Delivering the co-ordination of global service, where appropriate, as directed by the Client Manager
  • Contributing pro-actively to client satisfaction, retention and profitability as determined by the Client Manager
  • Adherence to business processes, systems and procedures (including usage of e.g. applicable client service model, Salesforce.com, applicable trading platforms and application of Aon insurer security policies where relevant)
  • Being aware of regulatory requirements and comply with them
  • Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company
  • Allocation of team resources
  • Performance management and development of direct reports including regular reviews
About you
As a Client Service Advisor your skills and qualifications will ideally include:
  • Substantial experience in dealing with Corporate or Global Risk business
  • Ability to positively engage clients
  • Ability to work efficiently within a structured process
  • Relevant technical commercial insurance knowledge
  • Demonstrate good communication, decision making and problem-solving skills
  • Ability to motivate colleagues and strong team management skills
  • Ability to co-ordinate activities within a cross-functional team
  • Ability to use insurance industry IT systems to efficiently deliver client service
  • Ability to appropriately engage with relevant outsourced parties
  • Compliance with regulatory and business procedures
  • ACII or equivalent, preferred
  • Polite, professional and a clear communicator
  • Lotus Notes, MS Office, Internet
Salary and Benefits
This role offers a competitive s...

Reference: 42368306

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