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Client Service Advisor /Administrator's

Posted 7 February by Spectrum Recruitment - Woburn Sands Ended

We are currently recruiting for Client Services Advisor/Administrator's for an immediate start for our Client based in Milton Keynes.

There will be training for 3 weeks

Salary: £9.98ph

To start ASAP until the 30th April

The successful candidate must also be able to pass a credit check

The successful candidate will have a passion for delivering excellent customer service and will have previous customer service experience.

SKILLS AND EXPERIENCE

  • Ability to communicate and negotiate effectively both in writing and verbally at all levels.
  • Attention to detail with a high degree of accuracy.
  • A strong team player with the ability to work under pressure and meet strict deadlines.
  • Able to demonstrate a systematic and mature thought processes to managing your own workload.
  • An ability to follow procedures whilst empathising with customers to resolve cases.
  • A resilient approach to dealing with difficult customer enquiries and complaints.
  • Strong customer service focus essential with a determination to resolve issues.
  • A proactive and flexible approach with the ability to react appropriately and effectively to changing circumstances and demands.
  • Full PC Literacy essential.
  • GCSE Maths and English at level C or above.

As a Client Services Advisor your main responsibilities will include:

  • Performing and responding to a high volume of emails and letters within company guidelines and procedures.
  • Providing a first contact point, to handle the administration of cases via email and/or written correspondence.
  • Ensure clarity and understanding of a customers’ requirement by providing proactive customer service, with excellent industry and product knowledge.
  • Ensuring customer expectations are exceeded at all times.
  • Negotiating payment and charges with customers within agreed authority levels throughout their agreement; particularly at the end of their agreement.
  • Account analysis and rectification using your initiative and negotiation skills
  • Accurately updating relevant systems with details of account activity.
  • Monitoring, diarising and completing daily administration tasks.
  • Assisting on specific business projects and process improvements within the department.
  • Working within agreed authority levels taking ownership of the issue but referring to higher authority when required.
  • Close liaison and interaction with other areas of the business to assist in the resolution of cases and customer satisfaction.
  • Identification of additional revenue opportunities and repeat business.

Required skills

  • Benefits
  • Client Services
  • Credit
  • Customer Service
  • Recruiting

Reference: 34415163

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