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Client Service Administrator

Posted 18 January by Health Assured Ended
Client Service Administrator
£16,000 - £18,000 + Excellent benefits package

Health Assured is one of the leading Employee Assistance Programme (EAP) and Occupational Health (OH) providers in the UK dealing with many of the UK's leading organisations across private, public and non-profit sectors. With a vast experience and a proven track record in delivering innovative and robust solutions which benefit employees and drive best value for employers.

The fundamental requirement of this role is to actively engage with clients to ensure that they are receiving a proactive and responsive service that exceeds their expectations. It is essential that you have the ability to understand the client’s needs, provide solutions and be able to evaluate and adapt new strategies to reflect business trends.

Duties will include:
  • Booking of meetings for field based relationship managers
  • To monitor the Client Services mailbox and all emails processed within 24 hours
  • Co-ordinating hard copy fulfilment for new business and renewals
  • Ensure Salesforce CRM is accurate with current client and intermediary details
  • Preparation of monthly, quarterly, yearly client reports in a timely and accurate manner
  • Answering the phone and directing calls appropriately
  • Conducting welcome calls to all of Health Assured’s new clients at inception and existing clients at renewal

Skills and experience required:
  • Microsoft Office software experience including Excel, Word and Powerpoint
  • Excellent attention to detail
  • Ability to apply knowledge in a practical, commercial manner
  • Will have a proven track record of working to key performance indicators (KPIs)
  • Experience in a professional services organisation

This is a fantastic place to work if you enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning. The office is fast paced and busy so we look for colleagues who have a positive and focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their careers. If you are ambitious, focused and a confident communicator you’ll soon discover that there are unlimited opportunities for you at Health Assured.

Reference: 34260533

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