Client Relationship Manager

Posted 16 August by CLEARLINE RECRUITMENT LTD
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Job Title: Client Relationship Manager

Location: Brighton

Salary: £22k-25k

Our Client based in the centre of Brighton is offering a fantastic opportunity as a Client Relationship Manager in a modern working environment and fun atmosphere.

Responsibilities

  • Act as the primary point of contact for their clients on high level account queries.
  • Takes ownership of their client's journey ensuring continuity of service excellence through effective and appropriate feedback to their internal and external stakeholders.
  • Uses foresight to keep their clients informed of relevant sector, business and service changes.
  • Process all aspects of client management through our client's CRM tool (Workbooks), ensuring all relevant interactions are logged and up to date records are maintained at all times.
  • Ensure all system and service amendments are formally checked and signed off by their Client (and internal stakeholders where applicable) prior to being put live and/or taking effect, and a copy of the sign off documentation is uploaded to the CRM tool
  • Uses a strategic viewpoint to effectively manage their client meetings ensuring regular, proactive contact with entire portfolio is maintained at all times.
  • Works collaboratively with their clients to analyse data, forecast demand, review SLA/pricing and identify opportunities for upselling.
  • Ensure compliance with the company's Data Protection, Information Security, Health & Safety, Dignity at Work and IT Acceptable Use policies and associated procedures at all times.

For more information please contact Jamie Watson at Clearline Recruitment.

Reference: 35891489

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