Client Relationship Manager - Property

Posted 15 November by Scottish Property Jobs

A great chance to work in the property market in a service-based role with a leading property management company in Edinburgh!

This position is open to candidates from non-property backgrounds with full training provided so represents a fantastic 'career change’ opportunity..

Your role will involve managing a portfolio of residential property developments acting as the main point of contact for your clients providing a professional Property Management (Block Management/Factoring) service.

Key duties will include:

  • Acting as the first point of contact for property owners across property developments in Edinburgh and the East of Scotland
  • Taking ownership of all issues reported from property owners each day with regards to property repairs, building services and account queries
  • Visiting property developments to meet with existing/new clients and inspect communal areas
  • Working with clients on longer term projects including refurbishments & insurance claims
  • Complaints management and resolution - liaising with internal and external contacts to resolve client issues
  • Understanding technical aspects of property management and communicating effectively to your clients.

Property based experience isn’t essential - you will however have proven work history in customer service focussed positions and be able to demonstrate abilities in building client relationships, problem solving and organising a busy workload. It’s important you are a natural people person with an interest in property, good admin skills and the confidence to handle any complaints in a professional manner. Graduate qualification is an advantage.

A full driving licence is required but pool cars are provided. Full time position working Monday to Friday 9am-5pm.

A superb career opening - apply today with CV. Contact Douglas Robertson to discuss any queries.

Required skills

  • Customer Service
  • Problem Solving
  • Property
  • Relationship Management
  • Complaint Management

Application question

Do you have a full driving licence?

Reference: 36627973

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