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Client Relationship Manager - German Speaking

Posted 4 January by Gartner Featured Ended

The opportunity:
The Client Partner role is a service delivery position focused on client service and retention, rather than business development. In this role you will achieve world-class levels of client support, value-orientated usage, retention, and client loyalty, ensuring clients use and receive value from their purchased Gartner services.

The Client Partner role provides a great opportunity to work with an international and dynamic team, delivering valuable insight to C-level clients in large organisations whilst developing your career in a fast growing organisation and gaining a very attractive salary package.

Key responsibilities:

  • Proactively build relationships with existing Senior IT Leaders and C-level clients over the phone to ensure that they are engaged and getting the highest return on their investment in Gartner.
  • Becoming a strategic partner to clients by keeping up to date with their key challenges and opportunities.
  • Drive continuous client usage of the services purchased by ensuring the connection of key IT decisions and initiatives to Gartner expertise
  • Being the main point of contact for any support clients require with their Gartner service.
  • Partner with Sales Executives to manage and retain client relationships and build client loyalty.
  • Understand and capture how the client measures value and ensure this is over delivered throughout the contract lifecycle.
  • Continually stay abreast of new product offerings and technology 
Job Requirements:
  • Must be fluent in German
    and English at a business level
  • Bachelor's degree AND/OR
    1-3 years’ work experience in an account management/ service role.
  • Proven ability to build
    strong client relationships with senior stakeholders.
  • Evidence of over-achieving
    goals (top 20% performer)
  • Are goal orientated with positive
    attitude towards KPIs and targets
  • Excellent oral and written
    communication skills
  • Well defined prioritisation
    and organizational skills
  • Demonstrated intellectual
    curiosity/inquisitive nature
  • Technology knowledge
  • Demonstrated ability to
    work well in fast paced environment and to deadlines.preferred
  • Demonstrated ability to work well under pressure

Reference: 33305746

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