Client Relationship Manager - French Speaking

Posted 19 January by Gartner Featured

The opportunity:

Client Partner role is a service delivery position focused on client service and
retention, rather than business development. In this role you will achieve
world-class levels of client support, value-orientated usage, retention, and
client loyalty, ensuring clients use and receive value from their purchased
Gartner services.

Client Partner role provides a great opportunity to work with an international
and dynamic team, delivering valuable insight to C-level clients in large
organisations whilst developing your career in a fast growing organisation and
gaining a very attractive salary package.

Key responsibilities:

  • Proactively
    build relationships with existing Senior IT Leaders and C-level clients
    over the phone to ensure that they are engaged and getting the highest
    return on their investment in Gartner.
  • Becoming
    a strategic partner to clients by keeping up to date with their key challenges
    and opportunities.
  • Drive continuous
    client usage of the services purchased by ensuring the connection of key IT
    decisions and initiatives to Gartner expertise
  • Being
    the main point of contact for any support clients require with their Gartner
  • Partner
    with Sales Executives to manage and retain client relationships and build
    client loyalty.
  • Understand and capture how
    the client measures value and ensure this is over delivered throughout the contract
  • Continually stay abreast of
    new product offerings and technology
Job Requirements:
  • Must be fluent in French
    and English at a business level
  • Bachelor's degree AND/OR
    1-3 years’ work experience in an account management/ service role.
  • Proven ability to build
    strong client relationships with senior stakeholders.
  • Evidence of over-achieving
    goals (top 20% performer)
  • Are goal orientated with positive
    attitude towards KPIs and targets
  • Excellent oral and written
    communication skills
  • Well defined prioritisation
    and organizational skills
  • Demonstrated intellectual
    curiosity/inquisitive nature
  • Technology knowledge
  • Demonstrated ability to
    work well in fast paced environment and to deadlines.

Reference: 33305748

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