An award winning law firm with a growing client relationship team are looking for an outstanding CRM specialist to manage 4 or 5 of their key global clients across a number of sector with the focus on increasing revenue and maximising profitability.
The client team is made up of a number of Client Relationship Managers who work directly with the global client relationship partners and teams for their individual clients and collaboratively when sharing best practice or delivering client programmes. The role holder will be expected to be highly client facing and must develop their own client contacts. The Client Relationship Manager will research client organisations and create and analyse relationships to strengthen and further broaden the firm's client engagement. You will identify revenue streams, business development priorities and target revenue and profitability and develop active account plans to pursue strategic priorities and meet financial targets. Driving the implementation of plans with the relationship partners and the wider client team, you will manage regular client team meetings that are productive, action oriented and focused on priorities to implement agreed client strategies. Working closely with Business Development colleagues, you will manage global projects and campaigns, focusing them on client needs, and work with relevant project groups to identify ways of increasing efficiency and ensuring better delivery. You will also be responsible for financial and sales management, bids and panel reviews, participating in presentations where appropriate and coaching partners and associates in the group in order to drive sales, and regularly reporting to senior management on position versus target, forward actions and return on investment. You will operate closely with senior relationship partners and will be supported in respect of each global client by a Business Development Executive and an Assistant who will help with regular reporting, maintaining the intranet site, organising client events, co-ordinating relevant mailings and administrating a client feedback programme.
It is essential that you have a strong academic record allied to proven CRM experience gained in a professional services environment. A commercial attitude and the ability to consult internally are essential qualities that are required in this firm.
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