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Client Relationship Manager - Arabic speaking

Client Relationship Manager - Arabic speaking

Posted 30 March by Gartner Featured Ended

The Client Partner's role is to achieve world-class levels client support, value-added usage, retention, and client loyalty.

·Develop intimate knowledge
of the client's business and industry to drive usage and value-added
transactions (i.e. on-boarding, use of inquiry, events attendance, etc.).

·Understand and capture how
the client measures value and ensure this is over delivered throughout the life
of the contract.

·Drive continuous client
usage of the services purchased by ensuring the connection of key IT decisions
and initiatives to Gartner expertise -such as but not limited to:

·Stimulate document usage of
all clients

·Get the client to read
minimum required documents within period leading up to the client’s renewal

·Ensure document usage of
all clients who have not used

·Identify opportunities to
connect the client to  Gartner analyst
community through inquiry

·Ensure the client renews
their service prior to the cancellation date of the contract

·Identify where there is
service misalignment or need for additional access and work with the field
Account Executives to ensure client has the correct access

·Continually stay abreast of
new product offerings and technology

Job Requirements:

·Must be fluent in Arabic and
English for this role 

·Bachelor's degree AND/OR
1-3 years’ work experience in a service oriented role; preferably one involving
heavy phone interaction with clients

·Proven ability to build
strong client relationships based on value-add service

·Evidence of over-achieving
goals (top 20% performer)

·Positive attitude towards
KPIs and targets

·Excellent oral and written
communication skills

·Well defined time
management and organizational skills

·Demonstrated intellectual
curiosity/inquisitive nature

·Technology knowledge

·Demonstrated ability to
work well under pressure

Reference: 33305764

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