Client Relationship/Account Manager - 12 Month Contract - City Centre - £20000 - £28000

Posted 6 February by Utopia Recruitment Ltd

Client Relationship/Account Manager - 12 Month Contract - City Centre - £20000 - £28000 plus bens

My city based top ten client seeks to recruit an experienced, professional Client Account Manager. Someone who has worked closely with clients and has excellent customer service experience.

To provide, proactive, high level Client Account support to the company clients, reducing administration, taking ownership for managing allocated client accounts and service levels and ensuring that client expectations are exceeded. To manage the day to day operations of the team, ensuring that all internal and external clients receive exceptional service, reporting any issues to the Legal Support Manager

Responsibilities

  • Collation, co-ordination and maintenance of client data

  • Production of reports to assess service levels/KPIs and delivery against these measures

  • Collation of information to ensure client account plans are maintained

  • Responsibility for documenting client specific protocols and processes, implementing, providing

    guidance and training to support teams where necessary and ongoing monitoring of the same

  • Ensuring client portals are updated and all associated tasks completed in line with the client’s

    requirements

  • Producing, updating and communicating rota arrangements for client call lines

  • Supporting the co-ordination of client audits

  • Client point of contact in the event the client partner is unavailable, dealing with queries where

    able and acting on initiative to provide exceptional client service

  • Completion of complex billing; ensuring it’s undertaken in accordance with the contractual

    requirements

  • Diary management - gatekeeper to allocated diaries, arranging meetings, organising appointments to

    reflect changing availability, making quick decisions on behalf of others, ensuring diaries are up to date and accurate and anticipating requirements e.g. associated travel bookings, meeting rooms, drafting agendas and preparing and circulating papers

  • Travel management - organising all local, national and where necessary international travel, understanding individual's personal preferences, booking all travel and accommodation, producing concise itineraries and ensuring individuals are organised for all travel arrangements e.g. booking confirmations, visa, currency

  • Email management - managing designated mailboxes throughout the day, working unsupervised and using initiative where appropriate to action emails and reduce administration, pro actively responding to and drafting responses on behalf of others, prioritising emails, collating necessary paperwork and e-filing

  • Attending internal/external meetings where appropriate and taking accurate minutes, following up designated actions to ensure completion ahead of the next meeting

  • Assisting in the organisation of events, seminars and conferences - playing a key role in organising both internal and external events, arranging dates and venues, liaising with key contacts, ensuring all required details are obtained and provided, bookings are made and confirmed, all paperwork is prepared and collated and attendance as appropriate

  • Preparing and collating internal sector newsletters and briefings

  • Expenses - proactively managing others expenses, ensuring all claims comply with the firm’s

    expenses policy, staying alerted to activities which are likely to incur expenses and anticipating

    where prior authorisation may be required

  • Reviewing and updating timesheets - ensuring sufficient time has been recorded, transferred to new

    client/matter numbers and missing timesheets completed

  • Supporting the co-ordination of the WIP Certification process

  • Taking ownership for the upkeep and maintenance of Interaction - adding new prospects, clients and

    contacts, activities and business development information

  • Updating profiles on the firm’s intranet and liaising with marketing to ensure external profiles are

    maintained

  • Assisting in the tender process - liaising with Business Development, collating outstanding

    information, assisting with draft submissions, finalising submissions and arranging presentation

    rehearsals

  • Working unsupervised to draft and produce routine correspondence and documents, proactively

    responding to and drafting responses on behalf of others

  • Production of confidential correspondence/documentation

  • Review of correspondence and documentation produced by shared services/speech recognition to

    ensure the content is accurate and formatted correctly before being made available to the author

    for approval and completion of all associated tasks

  • Receiving instructions via digital dictation for tasks and acting upon the same

    Maintaining LinkedIn pr
  • Required skills

    • Account Manager
    • Customer Service
    • Relationship Management
    • Executive Management
    • Executive Assistant

    Application question

    Do you have client account management experience?

    Reference: 34411844

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