Client Relations Executive - French Speaking – Aviation
Are you in the market for a career upgrade?
A French Speaking Customer Relations Executive is required by our client who are a market leading airline company. As Customer Service Relations you will be genuinely passionate about service in a luxury travel environment playing a key role in responding to enquiries from VIP and VVIP customers, received by telephone, email and via customer service questionnaires.
12 month contract (to be extended) start: October 2018 in Wembley
Salary: £22,000 - 24,000 per annum
Working Hours: Must be available full time 37.5 hours per week
Shifts: Any shift between 7am - 8pm Monday – Friday. Any shift between 7am - 5.30pm Saturday and Sunday (26 weekends a year).
Your responsibilities as a French Speaking Customer Relations Executive in the Aviation sector will include:
. Handling multi-channel communication with VIP clients to ensure luxury travel experience – telephone (inbound and outbound), email, SMS in French and English
. Interact with customers in an individual and personalised manner
. Advising customers who have been involved in flight irregularities and rebooking their flights and additional services
. Handling complaints and issuing refunds
. Delivering excellent customer service at all times, ensuring that the customer has a great experience from beginning to end
. Build long-term, commercially beneficial relationships with your customers
Skills required for the French Speaking Customer Relations Executive in the Aviation sector are:
. Superb communication skills in French and English.
. Experience of engaging with business level customers and complex problem solving
. Previous experience in travel industry, airline reservations, bookings or similar is essential as well as previous customer care experience in a fast paced environment
. Experience in using reservation systems - Amadeus and Oscar
. Knowledge of Sirax, Ticket/Tonus, ePax, Fidelio, World Tracer, Altea DC, WCCD, Milord, Isis/Osiris, Extra site an advantage (training will be provided)
· Superb IT skills, quick typist
. Great attentional to detail
Location is easily commutable from all areas of London and Greater London, with very good tube links to Wembley Central or Wembley Park from Central London, East London, North London, South London and West London.
If you’re interested in French Speaking Customer Relations Executive - Aviation please send your CV to
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