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Client Partner

Posted 15 March by Gartner Featured Ended

The
opportunity:

The
Client Partner role is a service delivery position focused on client
service and retention, rather than business development. In this role you
will achieve world-class levels of client support, value-orientated usage,
retention, and client loyalty, ensuring clients use and receive value from
their purchased Gartner services.

The
Client Partner role provides a great opportunity to work with an international
and dynamic team, delivering valuable insight to C-level clients in large
organisations whilst developing your career in a fast growing organisation and
gaining a very attractive salary package.

Key
responsibilities:

  • Proactively build
    relationships with existing Senior IT Leaders and C-level clients over the
    phone to ensure that they are engaged and getting the highest return on
    their investment in Gartner.
  • Becoming a strategic partner to clients by
    keeping up to date with their key challenges and opportunities
  • Drive continuous
    client usage of the services purchased by ensuring the connection of key IT
    decisions and initiatives to Gartner expertise
  • Being the main point of contact for any support
    clients require with their Gartner service.
  • Partner with Sales
    Executives to manage and retain client relationships and build client
    loyalty.
  • Understand and capture how the client
    measures value and ensure this is over delivered throughout the contract
    lifecycle.
  • Continually stay abreast of new product
    offerings and technology
Job Requirements:

You are the right candidate for this role if you have:

·Must be fluent in Dutch and English
at a business level

·Bachelor's degree AND/OR 1-3 years’
work experience in an account management/ service role.

·Proven ability to build strong client
relationships with senior stakeholders.

·Evidence of over-achieving goals (top
20% performer)

·Are goal orientated with positive
attitude towards KPIs and targets

·Excellent oral and written
communication skills

·Well defined prioritisation and
organizational skills

·Demonstrated intellectual
curiosity/inquisitive nature

·Technology knowledge preferred

·Demonstrated ability to work well in
fast paced environment and to deadlines.

What we offer:

·Opportunity to
develop your career in the world’s leading IT Research and Advisory Company
which has a track record and forecast of continuous double digit growth.

·Competitive
salary and bonus

·Company benefits
such as life insurance, private medical insurance (Vitality), attractive
pension scheme, 25 days of holiday, cycle to work scheme and many other
incentives

·Working at
Gartner’s EMEA headquarters located only 30 minutes by train from central
London

Reference: 34697949

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