Client Partner - Finnish Speaking
Client Partner role is a service delivery position focused on client
service and retention, rather than business development. In this role you
will achieve world-class levels of client support, value-orientated usage,
retention, and client loyalty, ensuring clients use and receive value from
their purchased Gartner services.
Client Partner role provides a great opportunity to work with an international
and dynamic team, delivering valuable insight to C-level clients in large
organisations whilst developing your career in a fast growing organisation and
gaining a very attractive salary package.
- Proactively build
relationships with existing Senior IT Leaders and C-level clients over the
phone to ensure that they are engaged and getting the highest return on
their investment in Gartner.
- Becoming a strategic partner to clients by
keeping up to date with their key challenges and opportunities.
- Drive continuous
client usage of the services purchased by ensuring the connection of key IT
decisions and initiatives to Gartner expertise
- Being the main point of contact for any support
clients require with their Gartner service.
- Partner with Sales
Executives to manage and retain client relationships and build client
- Understand and capture how the client
measures value and ensure this is over delivered throughout the contract
- Continually stay abreast of new product
offerings and technology
You are the right candidate for this role if you have:
·Must be fluent in Finnish and English at a business level
·Bachelor's degree AND/OR 1-3 years’ work experience in an account management/ service role.
·Proven ability to build strong client relationships with senior stakeholders.
·Evidence of over-achieving goals (top 20% performer)
·Are goal orientated with positive attitude towards KPIs and targets
·Excellent oral and written communication skills
·Well defined prioritisation and organizational skills
·Demonstrated intellectual curiosity/inquisitive nature
·Technology knowledge preferred
·Demonstrated ability to work well in fast paced environment and to deadlines.
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