Client Partner - Finnish Speaking

Posted 11 April by Gartner Featured

The
opportunity:

The
Client Partner role is a service delivery position focused on client
service and retention, rather than business development. In this role you
will achieve world-class levels of client support, value-orientated usage,
retention, and client loyalty, ensuring clients use and receive value from
their purchased Gartner services.

The
Client Partner role provides a great opportunity to work with an international
and dynamic team, delivering valuable insight to C-level clients in large
organisations whilst developing your career in a fast growing organisation and
gaining a very attractive salary package.

Key
responsibilities:

  • Proactively build
    relationships with existing Senior IT Leaders and C-level clients over the
    phone to ensure that they are engaged and getting the highest return on
    their investment in Gartner.
  • Becoming a strategic partner to clients by
    keeping up to date with their key challenges and opportunities.
  • Drive continuous
    client usage of the services purchased by ensuring the connection of key IT
    decisions and initiatives to Gartner expertise
  • Being the main point of contact for any support
    clients require with their Gartner service.
  • Partner with Sales
    Executives to manage and retain client relationships and build client
    loyalty.
  • Understand and capture how the client
    measures value and ensure this is over delivered throughout the contract
    lifecycle.
  • Continually stay abreast of new product
    offerings and technology
Job Requirements:

You are the right candidate for this role if you have:

·Must be fluent in Finnish and English at a business level

·Bachelor's degree AND/OR 1-3 years’ work experience in an account management/ service role.

·Proven ability to build strong client relationships with senior stakeholders.

·Evidence of over-achieving goals (top 20% performer)

·Are goal orientated with positive attitude towards KPIs and targets

·Excellent oral and written communication skills

·Well defined prioritisation and organizational skills

·Demonstrated intellectual curiosity/inquisitive nature

·Technology knowledge preferred

·Demonstrated ability to work well in fast paced environment and to deadlines.

Reference: 34581267

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