Client Onboarding Specialist - French Speaking

Posted 6 February by Gartner Featured

The Client Onboarding team is responsible for helping Gartner Clients
gain optimal value from the services they have purchased by delivering
personalized training sessions on the Gartner website and associated tools.

Key
responsibilities:

·Providing clients with interactive walkthroughs of the
Gartner website tailored to their individual requirements demonstrating and
re-enforcing the value of their services, conducted via one of the following
methods (Online, Phone)

·Build strong relationships with sales account teams to
assist with client engagement opportunities

·Adhering to team KPI’s and following process for
client interactions

·Ability to independently make decisions and leverage
resources and internal departments to expedite escalations

·Live group and individual client product
demonstrations at Gartner events

Job Requirements:

·Must be business fluent in English and French

·Business experience in a customer focused role

·BS/BA preferred with emphasis on course work of a
quantitative nature

·High personal motivation, self-management, and
detail-orientation; ability to take responsibility in meeting deadlines and
making progress without direct supervision.

·Articulate and tactful communications skills; readiness
to meet and work directly with clients.

·Ability to prioritize and handle multiple requests
concurrently.

·Capacity and will to learn new technology trends,
research methods and work routines quickly.

·Strong existing computer skills with Microsoft Office
software, and general Internet and electronic communications.

·Critical thinking while speaking with clients and
being able to inform them of areas within their services that can help drive
value.

·Strong team player, while also using own initiative when
appropriate

·Experience with online meeting tools advantageous
(WebEx, GotoMeeting etc)

·Motivation to engage in and manage a wide range client
requests

Reference: 34409645

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