Client Executive

Posted 23 May by Wilde Associates Easy Apply

Job Title: Client Executive (Media & Entertainment, Entry Level)

Location: London

Salary: £25000 - £35000

Job Type: Permanent

Job Reference: KT9487

This is an entry level role Due to business growth, we are looking for Client executives to join our Client Services team in London. Reporting to a Client Manager, as a Client Executive you will be providing support to our clients while working alongside the Client Partners and Client Managers. By assisting with the admin aspects of client services, and by ensuring that all accounts are running smoothly are retained as good business, you will help to ensure smooth delivery and assist in growing business where possible.

Responsibilities and duties

Your key responsibilities and duties will include, but not be limited to:

  • Client account support - Assisting the Client Managers with the smooth running of accounts, for example: Client liaising and organisation; drafting of work orders; client communication, including contact reports, performance reporting, and commercial updates; listening to, and advocating client needs within the business.
  • Business development support - Helping with the identification and development of growth opportunities within existing client accounts, which adds value to their business and grows their account.
  • Maintaining of standards - Ensuring that clients receive an excellent experience in all their interactions with Our client. You’ll work with internal teams to maintain consistently high standards.
  • Project support - Working with the Client Managers to help improve their project performance through assisting with platform usage, researching and identifying trends, suggesting improvements, and by researching third party added-value solutions.
  • Third party management - Liaising with third party suppliers and partners who provide support to our clients.
  • Other duties - Other duties, as required by the needs of the business.

About you

Qualifications and experience

  • You’ll have the following skills and experience:
  • Relationship building - Able to quickly build strong and long-lasting professional relationships with both clients and colleagues
  • Problem solving - A problem solver, with a positive attitude which makes others have confidence in you
  • Communication - Able to communicate messages clearly and concisely, both in writing and orally
  • Teamwork - An enthusiastic team player, cooperating and sharing information whilst supporting those around you
  • Professionalism - Able to remain calm and profession, no matter what the situation
  • Commercial awareness - Understand the importance of balancing value to customers, as well as revenue protection for the company
  • Organisation, attention to detail - Organised, and able to anticipate and maintain high efficiency
  • Numerically Astute - Good with numbers and able to manage complex spreadsheets

Essential Requirements

  • Previous experience of working in a web or technology agency environment, in a client-facing role
  • A good understanding of office software (word, Excel need to understand complex spreadsheets)
  • A thorough understanding of digital technologies; exposure to SEO, social media and analytics an advantage
  • Previous experience of working in a web or technology agency environment, in a client-facing role
  • A good understanding of common office software (Word, Excel and its main functionalities)
  • A degree, or equivalent, in a business related subject would be an advantage.

What we offer

  • Our employees enjoy a fully flexible working environment and the opportunity to continually learn and develop new skills.
  • You will have access to free in-house professional coaching, a generous annual allowance for attending training and development courses, and a People and Learning team committed to helping you achieve your learning and development goals faster.
  • As a member of our rapidly-growing business, you’ll get to work with exciting brands and expanding team of talented, international colleagues.

Working Hours:

Interview Process:

3 stages

Wilde Associates is working in the capacity of an Employment Agency in respect of this role

Required skills

  • Client Liaising
  • Identifying Trends

Reference: 34651400

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