A shopper media agency based in Manchester need an exceptional Client Manager to help make connections between retailers, their brands and their shoppers.
Using creative thinking and precision planning, you will manage every part of the retailer's media estate to create happier shoppers, better brand awareness and brilliant business results. Through this you will build long-term partnerships that add real value.
Working with and managing a portfolio of clients and their brands, you will be responsible for full client campaign delivery from brief to implementation and evaluation.
Key day to day responsibilities include:
Category ownership: You will be responsible for the management of a portfolio of clients. You will need to establish a good understanding of your clients' businesses, both to identify and close opportunities and to mitigate risks. You will seek out all new business opportunities (within and outside your clients) to help us deliver our ambitious growth targets.
People management: You will be responsible for the line management of your direct reports (which could range from Client Associate through to Senior Client Executive) against clear objectives, ensuring quality and timely delivery of work, offering on-going day to day support and identifying training needs.
Relationship Management: You will help build the relationships with your clients, being ultimately responsible for delivering a great client service that closes business and ensures continued loyalty. You need to develop a detailed understanding of the landscape in which the agency operates to confidently manage client requests and deliver presentations with credibility and confidence. You will be managing relationships with a wide range of stakeholders, including retail buyers, brand marketers, shopper marketing managers and more.
Campaign creation, implementation and evaluation: You will be responsible for participation in brainstorms to help create campaigns that will deliver results for our clients. Once they've agreed the activity, you will deliver the campaign for them against agreed budgets and timelines, working with (and managing where appropriate) key contacts both internally and externally. You will also assist in the evaluation of media performance and presenting results back to brands.
Contribution to organisational projects: The agency is a young business, growing fast. Their ambition is to create the company that everyone would like to work for. Whether it's supporting training and development efforts, getting involved in PR and marketing agenda, or helping find the next generation of talent for their business, the expectation is that you'll get stuck in and help to build an outstanding business.
You will report directly to a Senior Client Manager.
The ideal candidate:
They are looking for experienced account managers who will be able to demonstrate the following skills:
- Coaching and development of direct reports.
- A proven track record in the development, execution and evaluation of multiple projects.
- Flawless attitude at all times, in all environments with a strong will to succeed.
- Working with multiple stakeholders to deliver best in class client service, at all times.
The ideal candidate's characteristics:
Leadership - the sector moves very fast, bringing its own set of challenges and opportunities each day. Their expectations are that you are a self-starter, motivated and continually looking for ways to drive the business.
Passion & Ownership - They are a small agency that cares passionately about their work and delivering great campaigns & service for their clients. They want a person who grasps the size of this opportunity and continuously displays passion in seeking to make the most of it.
Determination - They like to push the boundaries. Just because something hasn't been done before, that can't stop you - you need to be solution-focused and work collaboratively with the team to find answers.
Communication - They are always working with multiple stakeholders to create the best campaigns, so being able to communicate and drive progress is key. You will need to be able to talk confidently to senior level stakeholders at their clients and get projects moving.
Great chemistry - They're looking for someone who can get stuck into their internal culture. You need to be able to build great working relationships with those around you, and they hope you like a bit of fun around the office.
- Client Services
- Shopper Marketing
- Retail Media
- Shopper Media