Our client is an innovative, inspirational company which leads the market in HR technology and consultancy services related to employee reward, benefits and engagement. Regularly appearing in the Times Tech 100 listing, they offer a challenging and rewarding environment in which to grow a career.
Due to continued growth, which sees them dealing with some of the best known brands in the world, they are seeking to appoint a senior Client Manager to provide dedicated account management for a portfolio of existing Corporate clients.
As your clients’ primary point of contact, you will take the operational lead for all service-related issues, champion your clients’ interests internally and ensure they receive the highest levels of service delivery around technology and administration services. Key responsibilities of the role will include:
- Relationship Management - developing a strong working relationship with a clients senior decision makers and developing a deep understanding of their business structure, goals and requirements
- Service Delivery - facilitating the delivery of platform and administration services by your colleagues
- Thought leadership - provide guidance, best practice advice and MI to clients
- Commercial accountability - drive profitability of each account, monitor Client satisfaction and ensure delivery of contractual obligations (please note, the Client Relationship Manager does not hold a production target, this role is about outstanding service delivery, client retention and satisfaction)
We are seeking a graduate with 5+ years experience of client relationship or service delivery management, within the Tech sector (ideally within a SaaS environment), used to working with B2B or Enterprise clients and passionate about high quality service delivery.
You will be proactive, organized, conscientious, solution focused and ambitious - willing to go the extra mile for your clients. You will take part in client presentations and events so a good level of self-confidence, excellent communication skills and the ability to think on your feet will be invaluable!
The company operates a vibrant, fast-paced team environment; the phrase 'work hard, play hard’ was probably invented for them, so you must enjoy working in an ambitious, quality-driven consulting environment.
The successful candidate will possess the self-confidence, gravitas and diplomacy skills to influence both internal and external stakeholders. Ideally you will come from a background in software/SaaS for Human Resources / Human Capital Management, Payroll, financial services, recruitment or administration outsourcing, but this is in NOT essential.
In return you will receive a basic salary of £45,000 to £55,000 (negotiable based on experience), bonus of up to 35% of basic salary, Pension, Life Cover, PMI and a comprehensive range of additional employee benefits.
Although predominantly office-based, there will be opportunities for travel based on the needs of your international clients. Career prospects within this growing, global company are excellent and the successful applicant can expect to become part of a global business, renowned as a market leader in its sector.
- Customer Retention
- Relationship Management