Competitive Salary & Benefits
About the role
Here at Knowledgepool, we are looking for people like you to join our growing team of Client Coordinators based in Reading in a phone and email based customer service role. We need your help to support and guide our customers by arranging all aspects of their training events and courses.
As a business, we manage every type of training, across every subject matter area and every training methodology out there. Our managed learning is provided in 16 countries, in 11 languages with 360,000 learning events managed per year for multiple clients. As a Client Coordinator, you will work within our Learning Administration team to book courses, schedule trainers and confirm venues and equipment, while confidently coordinating with delegates and clients to ensure their events run smoothly.
We will provide all the support and training you will need to get to grips with the Client Coordinator role and our clients Learning Management Systems (LMS).
What you will do:
Use your strong and effective written and verbal communication skills daily to coordinate events and respond to customer queries.
Make sure the service we provide meets the deadlines agreed with our clients.
Schedule courses, trainers, venues, training rooms and equipment as appropriate by liaising with customers and clients in line with scheduling requests.
Ensure joining instructions are sent to training attendees and training materials are received at the venue ahead of each course.
Work towards personal performance targets and business wide objectives.
Computer-based administrative duties
Always act in accordance with our Data Protection Policy (don't worry, training is provided)
What we need from you:
Experience of working in a call centre or help desk environment.
Excellent communication and interpersonal skills, and fluent / native written and verbal English language skills.
Minimum of five GCSEs grade A-C including English and Maths (or equivalent qualification).
IT literate - comfortable learning new technologies and experience using Microsoft office packages, especially Word and Excel.
Confident and persuasive telephone manner, you should be comfortable in managing potentially difficult calls.
Calm under pressure - ability to diffuse challenging situations in a calm, reasonable manner.
Previous experience working in a HR or Training environment, or managing IT or Training related queries would be beneficial but are not essential.
About Capita | Knowledgepool
Knowledgepool, part of Capita plc, is a leader in Learning and Development Transformation. Our expertise covers everything from strategic learning consultancy to managed learning services, curriculum design and training delivery to digital and competency management. We also specialise in apprenticeships and pre-employment programmes. You'll be joining a team who are passionate about innovation and who take pride in making learning and training the best experience possible.
What's in it for you?
As well as full training, dedicated mentoring and a generous basic salary, we also give you 23 day's holiday and access to a variety of voluntary benefit options. The extensive list includes our cycle to work scheme, holiday buy and many more designed to suit your own personal lifestyle. You will also have access to our exclusive 'Perks at Work' portal, offering excellent deals and discounts with multiple high-street brands, tech providers, restaurants, cinemas and gyms.
At our central Reading office, you'll also be joining a close-knit, welcoming team and have plenty of opportunities to get involved in social activities in and out of work. We're a short walk from Reading town centre and the train station, and we have a subsidised snack bar and bagel shop onsite to keep you on top form throughout the day.
Joining Capita, you'll become part of a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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